Customer Support Executive

Dubizzle Labs; Lahore; Hybrid; PKR 446,000 - 670,000; Full time

Job summary

Zameen.com is seeking a Customer Support Executive for its Bayut and Dubizzle operations in Lahore. You will handle email and chat communication, assist clients with account updates, and coordinate with internal teams to resolve issues, ensuring timely responses and accurate records.

The role requires graduate qualifications and 6 months to 1 year of experience in a support/call center. It offers a hybrid work model from Gulberg, Lahore, with a focus on strong English communication and customer

Qualifications

• Graduate with 6 months to 1 year in email/chat support.
• Strong spoken and written English communication.
• Experience in customer services or call center is preferred.

Responsibilities

• Provide email and chat support to customers.
• Coordinate with internal teams to resolve inquiries.
• Process inquiries and updates for client accounts.
• Set up and monitor XML feed integration where required.
• Escalate client issues to the appropriate teams.
• Offer after-sales support to account managers.
• Maintain accurate records of interactions and follow-ups.

Skills

English proficiency

Communication skills

Follow-up skills

Education

Graduate degree

Tools

MS Word

Excel

Job description

Zameen.com is looking to hire a ‘Customer Support Executive for its Bayut and Dubizzle Operations.

Job Responsibilities:

• Responsible for provisioning the packages upon receiving invoices for new & existing accounts.
• Responsible for client account up gradation upon receiving invoices from different channels.
• Responsible for client account degradation upon expiration of client accouts.
• Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
• Responsible to setup XML feed Integration.
• Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
• Live chat support to all related web users.
• Providing after sales & support to all account managers.

Job Requirements:

• Experience: 06 months - 1 Year (Email/Chat Support
• Education: Must be a graduate.
• Location: Gulberg, Lahore
• Shifts: Hybrid
• Position Level: Entry Level
• Should have very good command over spoken and special written English.
• Can communicate with Internal/external staff for their day-to-day queries & their quick fix.
• Preferably a graduate with a minimum 0.5 year experience.
• Experience in Customer services role, preferably from a support/call center.
• Strong communication and follow-up skills.
• Have a working knowledge of computer software like MS Word and Excel.