Hybrid Chat Support Specialist – Client Care & Upgrades

Dubizzle Labs; Punjab; Hybrid; PKR 240,000 - 360,000; Full time

Job summary

Zameen.com is seeking an entry-level Chat Support Officer for its Bayut and Dubizzle Operations in Gulberg, Lahore. The role involves live chat assistance, handling invoices, and supporting account changes with a focus on fast, clear communication.

Ideal candidates have 6 months to 1 year in Email/Chat Support, graduate education, and strong MS Word/Excel skills. The position offers a hybrid schedule and opportunities to grow in customer service within a major real estate platform.

Qualifications

• Graduation is required.
• Experience in email/chat support is preferred.
• Excellent spoken and written English required.

Responsibilities

• Provision packages upon receiving invoices for new and existing accounts.
• Handle client account upgrades and degradations upon invoice events.
• Manage degradation requests from multiple channels (Ops, CS, Listing).
• Set up XML feed integration.
• Escalate client grievances related to Bayut.com to management.
• Provide live chat support to web users and after-sales support to account managers.

Skills

Strong communication

Follow-up skills

English proficiency

Education

Graduate

Tools

MS Word

Excel

Job description

Zameen.com is seeking an entry-level Chat Support Officer for its Bayut and Dubizzle Operations in Gulberg, Lahore. The role involves live chat assistance, handling invoices, and supporting account changes with a focus on fast, clear communication.

Ideal candidates have 6 months to 1 year in Email/Chat Support, graduate education, and strong MS Word/Excel skills. The position offers a hybrid schedule and opportunities to grow in customer service within a major real estate platform.