Chat Support Officer

Dubizzle Labs; Punjab; Hybrid; PKR 240,000 - 360,000; Full time

Job summary

Zameen.com is seeking an entry-level Chat Support Officer for its Bayut and Dubizzle Operations in Gulberg, Lahore. The role involves live chat assistance, handling invoices, and supporting account changes with a focus on fast, clear communication.

Ideal candidates have 6 months to 1 year in Email/Chat Support, graduate education, and strong MS Word/Excel skills. The position offers a hybrid schedule and opportunities to grow in customer service within a major real estate platform.

Qualifications

• Graduation is required.
• Experience in email/chat support is preferred.
• Excellent spoken and written English required.

Responsibilities

• Provision packages upon receiving invoices for new and existing accounts.
• Handle client account upgrades and degradations upon invoice events.
• Manage degradation requests from multiple channels (Ops, CS, Listing).
• Set up XML feed integration.
• Escalate client grievances related to Bayut.com to management.
• Provide live chat support to web users and after-sales support to account managers.

Skills

Strong communication

Follow-up skills

English proficiency

Education

Graduate

Tools

MS Word

Excel

Job description

Zameen.com is looking to hire a ‘Chat Support Officer for its Bayut and Dubizzle Operations.

Job Responsibilities:

• Responsible for provisioning the packages upon receiving invoices for new & existing accounts.
• Responsible for client account up gradation upon receiving invoices from different channels.
• Responsible for client account degradation upon expiration of client accounts.
• Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
• Responsible to setup XML feed Integration.
• Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
• Live chat support to all related web users.
• Providing after sales & support to all account managers.

Job Requirements:

• Experience: 06 months - 1 Year (Email/Chat Support
• Education: Must be a graduate.
• Location: Gulberg, Lahore
• Shifts: Hybrid
• Position Level: Entry Level
• Should have very good command over spoken and special written English.
• Can communicate with Internal/external staff for their day-to-day queries & their quick fix.
• Preferably a graduate with a minimum 0.5 year experience.
• Experience in Customer services role, preferably from a support/call centre.
• Strong communication and follow-up skills.
• Have a working knowledge of computer software like MS Word and Excel.