Hospital Operations Specialist

PsychPlus; Karachi Division; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

PsychPlus seeks a detail-oriented Hospital Operations Specialist to support day-to-day hospital operations, healthcare documentation, and revenue cycle management across clinical, billing, and administrative teams in Karachi. The role emphasizes EMR/EHR usage, CPT/ICD-10 coding, and accurate data handling.

You will coordinate with leadership and departments, prepare operational reports in Excel, and uphold confidentiality and high accuracy in a fast-paced healthcare environment.

Qualifications

• Hands-on experience with EMR/EHR systems and healthcare portals.
• Strong knowledge of CPT and ICD-10 medical coding and documentation.
• Working knowledge of Revenue Cycle Management (RCM) and claims processes.
• Advanced Microsoft Excel skills for data management, analysis, and reporting.

Responsibilities

• Manage and support hospital operations using EMR/EHR systems and portals.
• Maintain accurate patient documentation and conduct documentation/compliance audits.
• Support RCM processes: eligibility verification, authorizations, coding, claims, denials, and follow-up.
• Coordinate with clinical, billing, administrative, and leadership teams to resolve issues.
• Monitor workflows and address discrepancies and gaps in processes.
• Prepare reports and present findings to stakeholders.
• Communicate effectively with stakeholders at various levels and maintain professional relationships.

Skills

EMR/EHR systems

Healthcare portals

CPT & ICD-10 knowledge

Revenue Cycle Management (RCM)

Microsoft Excel (Advanced)

English communication

Attention to detail

Data analysis

Job description

PsychPlus is seeking a detail-oriented and experienced Hospital Operations Specialist to support day-to-day hospital operations, healthcare documentation, revenue cycle management, and coordination across clinical, billing, and administrative teams. The ideal candidate should have hands-on experience with healthcare systems, strong knowledge of medical billing and documentation, and excellent analytical and communication skills.

Key Responsibilities

• Manage and support hospital operations using EMR/EHR systems and healthcare portals.
• Maintain accurate patient documentation and conduct basic documentation and compliance audits.
• Apply knowledge of CPT, ICD-10, medical billing requirements, and healthcare documentation standards.
• Support and coordinate the end-to-end Revenue Cycle Management (RCM) process, including eligibility verification, authorizations, coding, claims, denials, and follow-up.
• Coordinate with hospital leadership, clinical teams, billing departments, and internal stakeholders to identify and resolve operational and documentation-related issues.
• Monitor operational workflows and ensure timely resolution of discrepancies and process gaps.
• Prepare reports, analyze operational data, and present findings to relevant stakeholders.
• Use Microsoft Excel for data management and analysis, including VLOOKUP, XLOOKUP, Pivot Tables, formulas, reporting, and data presentation.
• Maintain strict standards of accuracy, confidentiality, organization, and attention to detail across all hospital operations.
• Communicate effectively with stakeholders at various organizational levels and maintain strong professional relationships.

Required Qualifications & Skills

• Hands-on experience working with EMR/EHR systems and healthcare portals.
• Strong understanding of CPT, ICD-10, medical billing, and healthcare documentation.
• Working knowledge of Revenue Cycle Management (RCM) and healthcare claims processes.
• Experience coordinating with clinical, billing, administrative, and leadership teams.
• Strong written and verbal English communication skills.
• Advanced proficiency in Microsoft Excel, including VLOOKUP/XLOOKUP, Pivot Tables, formulas, data analysis, and reporting.
• Excellent organizational, problem-solving, and multitasking abilities.
• High level of accuracy, confidentiality, and attention to detail.
• Ability to work effectively in a fast-paced healthcare environment.

Preferred Candidate Profile

The ideal candidate is someone with a strong combination of hospital operations, healthcare documentation, RCM, and data analysis experience, who can independently coordinate with multiple teams and ensure smooth and accurate operational workflows.