Hospital Operations & Quality Lead

Pakngos; Pakistan; On-site; PKR 1,200,000 - 2,000,000; Full time

Job summary

Pakngos is seeking an experienced Hospital Administrator to provide strategic leadership and day-to-day management, ensuring uninterrupted health services across OPD, inpatient, emergency and supporting departments.

The role requires MBBS/BDS with MPH and at least five years in hospital management. You will oversee staffing, procurement, quality assurance, patient safety, regulatory compliance and overall operational performance to deliver patient-centered care.

Qualifications

• MBBS/BDS with MPH or equivalent Master’s degree.
• Minimum 5 years’ experience in Hospital Management / Health.
• Experience in leadership and coordinating clinical services.

Responsibilities

• Provide overall leadership and day-to-day management and ensure uninterrupted service delivery.
• Coordinate clinical and support services, including OPD, inpatient, emergency, nursing, pharmacy, laboratory, radiology, anesthesia, OT/surgical, physiotherapy, and other applicable services.
• Ensure adequate staffing, duty rosters, attendance, supervision, and performance in coordination with HR.
• Ensure availability and efficient management of medicines, medical supplies, equipment, utilities, logistics, and other resources.
• Lead implementation of quality assurance, patient safety, infection prevention and control, SOPs, and clinical/service standards.
• Monitor hospital KPIs, patient flow, service utilization, patient satisfaction, complaints, and corrective actions.
• Coordinate financial, administrative, and resource management with the financial manager and relevant departments.
• Ensure effective emergency preparedness, contingency planning, referral mechanisms, and continuity of essential health services.
• Ensure compliance with government health requirements, applicable regulations, EPHS/service standards, contractual obligations, and approved SOPs.
• Maintain accurate hospital records, performance data, and timely management/operational reports.
• Coordinate with district health authorities, referral facilities, government departments, and other stakeholders.
• Promote patient-centered, equitable, safe, respectful, and efficient healthcare services.
• Identify operational gaps, take corrective action, and escalation critical issues to senior management.

Skills

Leadership

Hospital management

Staff coordination

Quality assurance

Patient safety

Regulatory compliance

Education

MBBS/BDS with MPH or equivalent Master’s

Job description

Pakngos is seeking an experienced Hospital Administrator to provide strategic leadership and day-to-day management, ensuring uninterrupted health services across OPD, inpatient, emergency and supporting departments.

The role requires MBBS/BDS with MPH and at least five years in hospital management. You will oversee staffing, procurement, quality assurance, patient safety, regulatory compliance and overall operational performance to deliver patient-centered care.