Home Loan Field Relationship Specialist

AU Small Finance Bank; Gilgit Division; On-site; PKR 1,301,000 - 2,024,000; Full time

Job summary

AU Small Finance Bank Limited seeks a Relationship Officer for Home Loan portfolios in Visakhapatnam. You will handle field-based sourcing, assess credit profiles, and drive collections while building channels and customer relationships. The role combines sales targets with ongoing service and compliance responsibilities.

Expect extensive field travel (90%) and occasional office work (10%), with a permanent contract and a strong emphasis on customer satisfaction and process discipline.

Qualifications

• Strong professional communication with regional language proficiency and clear written/verbal skills.
• Customer-centric mindset with accountability for results.
• Ability to use digital banking apps and CRM systems effectively.
• Hard work, detail orientation, and willingness to learn and grow in banking.

Responsibilities

• Understand and align with AU Small Finance Bank's business philosophy and product pricing.
• Identify and assess opportunities in the designated market and generate leads.
• Achieve defined monthly/quarterly/annual targets for volume and value.
• Assess customer profiles, collect documents, and support credit proposals.
• Maintain sourcing channels and strengthen relationships to ensure steady workflow.
• Drive collections and asset verification during early delinquency to protect portfolio quality.
• Maintain CRM records, report on onboarding, and support compliance.

Skills

Professional Communication

Relationship Management

Business Negotiation

Digital Apps Proficiency

Tools

CRM Software

Digital Banking Apps

Job description

AU Small Finance Bank Limited seeks a Relationship Officer for Home Loan portfolios in Visakhapatnam. You will handle field-based sourcing, assess credit profiles, and drive collections while building channels and customer relationships. The role combines sales targets with ongoing service and compliance responsibilities.

Expect extensive field travel (90%) and occasional office work (10%), with a permanent contract and a strong emphasis on customer satisfaction and process discipline.