Guest Receiving Officer (GRO)

Cosa Nostra; Lahore; Presencial; PKR 240.000 - 420.000; Jornada completa

Descripción de la vacante

Cosa Nostra, a Lahore-based Italian restaurant, is seeking a Guest Receiving Officer (GRO) to warmly welcome guests and support smooth front-of-house operations on-site.

The GRO will manage seating, handle reservations, and communicate guest needs to the restaurant team, ensuring a polished arrival experience during busy periods.

Formación

• Excellent verbal communication and courteous, guest-focused manner.
• Ability to welcome guests, assess seating needs, and coordinate table allocation efficiently.
• Experience with reservations, walk-ins, waitlists, and basic guest records.
• Clear coordination with servers, floor supervisors, and other front-of-house staff.
• Professional appearance and the ability to remain composed during peak service.

Responsabilidades

• Welcome guests promptly and courteously, confirm party size, and manage seating in coordination with service staff.
• Handle reservations, walk-ins, waitlists, and guest inquiries while keeping accurate and current records.
• Communicate seating plans, special requests, and guest needs clearly to restaurant teams.
• Monitor the entrance and dining room flow to help maintain an orderly, comfortable arrival experience.
• Respond professionally to feedback or service concerns and refer issues to a supervisor when needed.
• Maintain a polished host area and follow restaurant standards for presentation and guest service.

Conocimientos

Verbal communication

Guest-focused

Calm under pressure

Organizational skills

Time management

Herramientas

Reservation system

POS tools

Descripción del empleo

Job Description

Cosa Nostra is a Lahore-based restaurant serving Italian cuisine and contemporary dining experiences. We are looking for a Guest Receiving Officer (GRO) to create a warm, organized welcome for guests and support smooth front-of-house operations.

Responsibilities

• Welcome guests promptly and courteously, confirm party size, and manage seating in coordination with service staff.


• Handle reservations, walk-ins, waitlists, and guest inquiries while keeping accurate and current records.


• Communicate seating plans, special requests, and guest needs clearly to restaurant teams.


• Monitor the entrance and dining room flow to help maintain an orderly, comfortable arrival experience.


• Respond professionally to feedback or service concerns and refer issues to a supervisor when needed.


• Maintain a polished host area and follow restaurant standards for presentation and guest service.

This Lahore-based, on-site role suits someone who enjoys hospitality, communicates confidently, and remains composed during busy dining periods. The GRO contributes to the memorable service experience Cosa Nostra aims to provide alongside its food.

Job Specification

• Excellent verbal communication and a courteous, guest-focused manner.


• Ability to welcome guests, assess seating needs, and coordinate table allocation efficiently.


• Experience or competence managing reservations, walk-ins, waitlists, and basic guest records.


• Clear coordination with servers, floor supervisors, and other front-of-house staff.


• Strong organization, attention to detail, and ability to prioritize during peak service.


• Professional handling of questions, requests, and service concerns, with sound judgment on escalation.


• Comfort using reservation systems or basic computer and point-of-sale tools.


• Reliable, presentable, and able to maintain a calm and welcoming approach throughout a shift.