Guest Experience Concierge - Fast-Paced Hotel Team

PulsePoint; Punjab; On-site; PKR 3,399,000 - 4,635,000; Full time

Benefits offered by this job

Visa sponsorship

Diverse team environment

Training and development opportunities

Fast-paced work environment

Competitive salary

Job summary

PulsePoint in Faisalabad, Pakistan, is seeking a friendly Concierge to welcome guests, assist with check-in/out, and share information about hotel facilities and local attractions.

The role requires a high school diploma, English fluency, and flexibility to work evenings, weekends, and holidays; visa sponsorship is available, with training and development opportunities in a fast-paced team.

Qualifications

• High school diploma or equivalent.
• Hospitality management degree is a plus.
• Proven experience in customer service or hospitality industry preferred.
• Fluent in English; knowledge of other languages is an asset.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and ability to handle difficult situations calmly.
• Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests upon arrival, providing information about facilities and amenities.
• Assist guests with check-in and check-out processes.
• Handle guest inquiries, requests, and complaints professionally and efficiently.
• Book reservations for guests at local restaurants or attractions.
• Arrange transportation services for guests as needed.
• Keep the lobby area clean and presentable at all times.
• Maintain knowledge about hotel services, policies, and local attractions.
• Coordinate with other hotel staff to fulfill guest requests promptly.

Skills

Communication skills

Interpersonal skills

English fluency

Education

High school diploma or equivalent

Hospitality degree (preferred)

Job description

PulsePoint in Faisalabad, Pakistan, is seeking a friendly Concierge to welcome guests, assist with check-in/out, and share information about hotel facilities and local attractions.

The role requires a high school diploma, English fluency, and flexibility to work evenings, weekends, and holidays; visa sponsorship is available, with training and development opportunities in a fast-paced team.