Global Travel Operations Specialist

Recruit AI; Islamabad; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Pak Harmain Travel & Tours in Islamabad seeks a Travel Operations Specialist to manage end-to-end ticketing, reissues, exchanges, and refunds. You will handle GDS fare pricing, PNR creation, and ticketing workflows, ensuring accurate documentation and policy compliance.

The role emphasizes excellent customer service, organized data management, and coordination with airlines to optimize fares and itineraries.

Qualifications

• End-to-end travel operations handling (ticketing, reissues, exchanges, refunds).
• Accurate documentation and adherence to airline policies and company rules.
• Strong organizational skills and attention to detail in travel bookings.
• Delivers excellent customer service and handles inquiries efficiently.

Responsibilities

• Perform travel booking and reservations using Global Distribution Systems (Amadeus, Sabre, Travelport).
• Issue, reissue, exchange, and process refunds for airline tickets accurately.
• Plan detailed travel itineraries based on client requirements and preferences.
• Manage travel documentation, including visa processing and compliance with international travel regulations.
• Utilize GDS systems to conduct fare pricing, PNR creation, ticketing, and travel inventory searches.
• Coordinate with airlines and suppliers to secure the best possible fares and schedules.
• Maintain updated and organized office data related to travel bookings and client information.
• Provide excellent customer service by addressing inquiries and resolving issues efficiently.
• Ensure compliance with company policies and aviation industry standards in all travel operations.
• Collaborate with internal teams to support smooth workflow and timely execution of travel-related tasks.
• Keep up-to-date with changes in airline rules, fare regulations, and travel industry trends to provide accurate information.
• Prepare reports and documentation as required for operational and management review.

Skills

GDS fare pricing

PNR creation

Ticketing workflows

Amadeus

Sabre

Travelport

Tools

Amadeus

Sabre

Travelport

Job description

Pak Harmain Travel & Tours in Islamabad seeks a Travel Operations Specialist to manage end-to-end ticketing, reissues, exchanges, and refunds. You will handle GDS fare pricing, PNR creation, and ticketing workflows, ensuring accurate documentation and policy compliance.

The role emphasizes excellent customer service, organized data management, and coordination with airlines to optimize fares and itineraries.