Global TMT Client Operations Associate

S&P Global; Islamabad; On-site; PKR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global is seeking an Associate for TMT Client Operations in Islamabad. You will support diverse clients across the US and worldwide during night shifts, handling research, training, and product feedback to enhance our market intelligence tools.

Work with cross-functional teams to improve data quality, automate workflows, and develop subject matter expertise in the TMT sector. Growth opportunities abound within a meritocratic environment.

Qualifications

• Excellent critical thinking and problem solving abilities.
• Must be proactive and capable of multitasking effectively.
• Exceptional communication and interpersonal skills.
• Possesses strong attention to detail and can independently conduct due diligence for research.
• Team-player mentality with strong collaboration skills.
• Flexible to changes in a dynamic environment.
• Provide and accept constructive feedback.
• 0-2 years working experience.

Responsibilities

• Primary point of contact for providing critical research and value-add knowledge to our diverse client base at various companies primarily in US, and across the globe, through e-mails, chat & phone calls.
• Channel client ideas and feedback to our content and product management teams to help improve the quality and accuracy of our database and products.
• Work with senior team members on projects and develop subject matter expertise in different sectors of the TMT industry.
• Effective Workflow Management including: Logging and tracking information in the appropriate systems in an accurate and timely manner.
• Advanced cases are passed to other departments following procedures.
• Chip into operational efficiency by applying the Lean principles to the day-to-day job.
• Use Diagnostic Techniques to go beyond client wants and delve into the why.
• Record and deliver persona/workflow-based client training with adequate support and oversight.
• Participates in user acceptance testing efforts within areas of focus to ensure that products meet the highest standard for client experience.
• Document different client queries for product associates to build a central repository of information which can be accessed by internal partners on how to best use the product.

Skills

Critical thinking

Multitasking

Communication skills

Attention to detail

Team player

Adaptability

Feedback

Tools

Power Platform

Microsoft Office

Excel

Job description

S&P Global is seeking an Associate for TMT Client Operations in Islamabad. You will support diverse clients across the US and worldwide during night shifts, handling research, training, and product feedback to enhance our market intelligence tools.

Work with cross-functional teams to improve data quality, automate workflows, and develop subject matter expertise in the TMT sector. Growth opportunities abound within a meritocratic environment.