IT Service Delivery Lead - Banking

Mobilink Microfinance Bank Ltd; Pakistan; On-site; PKR 1,116,000 - 1,674,000; Full time

Job summary

Mobilink Microfinance Bank Ltd is looking for an Assistant Manager Service Delivery to lead the IT Service Delivery function. The role includes ensuring technical support meets ITIL standards, managing a team of engineers, and overseeing IT operations across branches. The ideal candidate should have a Bachelor's degree in Computer Science, 3–5 years of IT support experience, and strong leadership skills. Certifications in ITIL and technical expertise in various IT tools are preferred.

Qualifications

• 3–5 years of experience in IT Support/Service Delivery.
• Proven experience supervising technical teams.
• Strong leadership and crisis management skills.

Responsibilities

• Lead configuration and optimization of ITSM solution.
• Define and report on SLAs for technical issues.
• Manage a team providing Level 1 support.
• Oversee deployment and troubleshooting of specialized banking peripherals.
• Coordinate with Information Security for vulnerability management.
• Maintain inventory of IT assets.

Skills

Windows 10/11 Enterprise

ITSM tools

ITIL process implementation

endpoint security

patching tools

asset management software

banking-specific hardware

Education

Bachelor’s degree in Computer Science or related field

Job description

Mobilink Microfinance Bank Ltd is looking for an Assistant Manager Service Delivery to lead the IT Service Delivery function. The role includes ensuring technical support meets ITIL standards, managing a team of engineers, and overseeing IT operations across branches. The ideal candidate should have a Bachelor's degree in Computer Science, 3–5 years of IT support experience, and strong leadership skills. Certifications in ITIL and technical expertise in various IT tools are preferred.