Global Delivery Operations Lead — Automation & AI

Softobiz; Hyderabad City Taluka; On-site; PKR 3,500,000 - 5,500,000; Full time

Job summary

Softobiz is seeking an Operations Manager to run the GCC delivery operations and internal processes. You will redesign workflows, implement automation and AI to improve efficiency, and establish scalable, standardized operating methods across multiple client engagements.

You will collaborate with HR, IT and Finance, manage reporting cadences, and lead a small operations team to ensure quality and on‑time delivery.

Qualifications

• 8–10 years in operations or delivery in tech/IT services.
• Strong process‑and‑automation mindset with measurable impact.
• Hands‑on use of AI and automation to streamline work.
• Proven ability to coordinate across multiple teams or engagements.
• Comfort with cadences, dashboards, and reporting.
• Client‑facing maturity to present delivery credibly.

Responsibilities

• Review and redesign end‑to‑end operational processes for efficiency.
• Build and roll out automation across delivery and reporting workflows.
• Lead GCC delivery operations with team leads and engagement managers.
• Run internal company operations with HR, IT and Finance collaboration.
• Coordinate staffing, ramp‑ups and capacity with Talent Acquisition.
• Maintain an operating model that is scalable and standardized.

Skills

Process mindset

AI & automation

Cross‑functional coordination

Reporting & dashboards

Client-facing maturity

Team leadership

Tools

AI tools

Job description

Softobiz is seeking an Operations Manager to run the GCC delivery operations and internal processes. You will redesign workflows, implement automation and AI to improve efficiency, and establish scalable, standardized operating methods across multiple client engagements.

You will collaborate with HR, IT and Finance, manage reporting cadences, and lead a small operations team to ensure quality and on‑time delivery.