Global Client Success Associate - Onboarding & Support

Value Engineering Pakistan; Saddar; On-site; PKR 360,000 - 720,000; Full time

Benefits offered by this job

Transport facility

Provident Fund

Health Insurance

Competitive salary

Leave encashment

Collaborative environment

International projects exposure

In-house activities

Flexible salary budget

Job summary

Value Engineering Pakistan in Rawalpindi is seeking a proactive Client Success Associate to support day-to-day client communication, coordinate with engineering and support teams, and help ensure timely delivery of solutions.

The role involves handling client onboarding, documenting meetings, tracking satisfaction metrics, maintaining CRM records, and contributing to service improvements. Fresh graduates are encouraged to apply, with shifts to support international clients.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, IT or related field.
• Fresh graduates or candidates with up to 1 year of experience in client-facing or support roles encouraged to apply.
• Strong written and verbal English communication skills required.
• Willingness to work US/AUS shift to support international clients.
• Familiarity with CRM systems (Salesforce, HubSpot) is a plus.

Responsibilities

• Support Client Success team in managing day-to-day communication and coordination with clients.
• Understand client requirements and assist in timely delivery of solutions.
• Coordinate with internal teams to address client needs and service requests.
• Receive, document, and follow up on client grievances and complaints and resolve promptly.
• Assist in tracking and reporting client satisfaction, retention, and engagement metrics.
• Participate in client onboarding, training, and follow-up sessions.
• Attend client meetings and prepare accurate Minutes of Meeting (MOM).
• Maintain client information and follow-up activities in CRM systems.
• Support documentation and analysis of client feedback and service improvements.
• Learn and apply best practices in client relationship management and service excellence.

Skills

Communication skills

English (fluent)

CRM familiarity

Documentation

Stakeholder management

Education

Bachelor's degree in Business/Marketing/IT

Tools

Salesforce

HubSpot

Job description

• 
  Support the Client Success team in managing day-to-day communication and coordination with clients.
• Understand client requirements and assist in ensuring the timely and effective delivery of solutions.
  
• Coordinate with internal teams, including Engineering, Support, and Operations, to address client needs, concerns, and service requests.
  
• Receive, document, and follow up on client grievances and complaints, ensuring they are communicated to the relevant internal teams and resolved promptly.
  
• Assist in tracking and reporting client satisfaction, retention, engagement, and other relevant client success metrics.
  
• Participate in client onboarding, training, and follow-up sessions to ensure a smooth and positive client experience.
  
• Attend client meetings and prepare accurate Minutes of Meeting (MOM), documenting key discussions, decisions, action items, responsible team members, and deadlines.Follow up on action items discussed during meetings and coordinate with relevant teams to ensure timely completion.
  
• Maintain accurate and up-to-date client information, communication records, and follow-up activities in CRM systems.
  
• Support the documentation and analysis of client feedback, grievances, and service improvement opportunities.
  
• Learn and apply best practices in client relationship management, communication, conflict resolution, and service excellence.
  
  
  
  

• 
  Support the Client Success team in managing day-to-day communication and coordination with clients.
• Understand client requirements and assist in ensuring the timely and effective delivery of solutions.
  
• Coordinate with internal teams, including Engineering, Support, and Operations, to address client needs, concerns, and service requests.
  
• Receive, document, and follow up on client grievances and complaints, ensuring they are communicated to the relevant internal teams and resolved promptly.
  
• Assist in tracking and reporting client satisfaction, retention, engagement, and other relevant client success metrics.
  
• Participate in client onboarding, training, and follow-up sessions to ensure a smooth and positive client experience.
  
• Attend client meetings and prepare accurate Minutes of Meeting (MOM), documenting key discussions, decisions, action items, responsible team members, and deadlines.Follow up on action items discussed during meetings and coordinate with relevant teams to ensure timely completion.
  
• Maintain accurate and up-to-date client information, communication records, and follow-up activities in CRM systems.
  
• Support the documentation and analysis of client feedback, grievances, and service improvement opportunities.
  
• Learn and apply best practices in client relationship management, communication, conflict resolution, and service excellence.
  
  
  
  

Requirements

• Bachelor’s degree in Business, Marketing, Communications, IT or a related field.
  
• Fresh graduates or candidates with up to 1 year of experience in a client-facing or support role are encouraged to apply.
  
• Strong communication skills (verbal and written) in English(is Mandatory)
  
• Willingness to work in US Shift (6 PM to 3 AM) or AUS Shift (3am to 12pm) to support international clients.
  
• Basic understanding or familiarity with CRM systems (e.g., Salesforce, HubSpot) will be an advantage.
  
• Positive attitude, eagerness to learn, and passion for delivering exceptional client experiences.
  
• Female candidates are encouraged to apply.
  
  
  
  
  
  

Benefits

• Transport Facility for female employees
  
• Provident Fund
  
• Health Insurance
  
• Competitive Salary Package
  
• Leave Encashment
  
• Supportive and collaborative work environment
  
• Exposure to international projects and best practices
  
• In-house fun activities
  
• Flexible Salary Budget