Front Desk Officer

People Perfect; Lahore; On-site; PKR 480,000 - 720,000; Full time

Job summary

People Perfect is seeking a professional Front Desk Officer in Lahore to manage front office operations and deliver exceptional guest service for a hotel setting.

You will handle check-ins/check-outs, reservations, inquiries, and maintain accurate records while using eZee PMS. The role requires strong communication, attention to detail, and a guest-focused approach to service.

Qualifications

• Bachelor's or diploma in hospitality-related field.
• 1–3 years in front desk or guest services.
• Experience with PMS software preferred (eZee PMS).

Responsibilities

• Handle check-in/check-out and maintain front desk records.
• Register guests, verify IDs, process payments, and billing.
• Operate eZee PMS for reservations and room status updates.
• Welcome guests, provide orientation, and escort to suites.
• Address guest queries and service requests professionally.
• Coordinate suite readiness, luggage storage, and handovers.
• Promote upgrades, facilities, and additional services.
• Assist VIP guests and front office improvement initiatives.
• Maintain shift handovers and daily front desk reports.

Skills

Communication skills

Customer service

Attention to detail

Hospitality knowledge

Education

Bachelor's degree in Hospitality Management

Diploma in Hospitality Management

Tools

eZee PMS

Job description

Job Overview

People Perfect is looking for a professional and guest-focused Front Desk Officer to manage front office operations and ensure an exceptional guest experience for Hotel Industry. The ideal candidate will be responsible for handling check-ins/check-outs, guest inquiries, reservations, and maintaining accurate front desk records. This role requires strong communication skills, attention to detail, and the ability to deliver excellent customer service in a hospitality environment.

Job Responsibilities

• Manage smooth guest check-in and check-out processes while following front office protocols.
• Register guests accurately, verify identification documents, process payments, and maintain billing records.
• Operate eZee PMS software for reservations, room status updates, guest profiles, and front desk operations.
• Welcome guests warmly, provide property orientation, and escort guests to their suites.
• Handle guest queries, complaints, and service requests professionally to ensure guest satisfaction.
• Coordinate suite readiness, room handovers, luggage storage, and guest requirements.
• Promote suite upgrades, hotel facilities, and additional services to increase revenue.
• Assist with VIP guest handling, special events, administrative tasks, and front office improvement initiatives.
• Maintain shift handovers, daily reports, and front office records.

Qualification & Experience

• Bachelor's degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Additional certifications in hospitality/customer service will be preferred.
• 1–3 years of experience in front desk operations, guest services, reception, or hotel hospitality.
• Experience with PMS software (eZee PMS preferred) will be an advantage.
• Prior experience in luxury hotels, serviced apartments, or boutique properties preferred.

Location

Gulberg 2 Lahore