Payments Risk & Fraud Analyst

Contour Software

Islamabad Capital Territory

On-site

PKR 1,800,000 - 3,200,000

Full time

14 days+

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Benefits offered by this job

Market-leading Salary

Medical Coverage – Self & Dependents

Provident Fund

Employee Performance-based bonuses

Home Internet Subsidy

Conveyance Allowance

Life Benefit

Company Provided Lunch/Dinner

Professional Development Budget

Job summary

Contour Software in Pakistan is seeking a Payments Risk Analyst to join our Risk & Operations team. You will identify, investigate, and resolve risk-related issues across payment transactions, merchant activities, and chargeback processes.

The ideal candidate has 2+ years in payments risk or fraud analysis, with knowledge of card networks and risk tools. You will collaborate with onboarding, compliance, and support teams to implement strong controls and improve loss prevention.

Qualifications

2+ years of experience in payments risk, fraud analysis, or chargeback management.

Responsibilities

Monitor and analyze payment transactions for suspicious or fraudulent activity.
Investigate flagged transactions and elevate as necessary.
Maintain documentation of risk cases and resolution outcomes.
Conduct risk assessments on new and existing merchants.
Monitor merchant behavior for signs of abuse, fraud, or policy violations.
Work with onboarding and compliance teams to ensure proper risk controls are in place.
Review and respond to chargeback claims in accordance with card network rules.
Analyze chargeback trends to identify root causes and recommend preventive measures.
Coordinate with customer support, finance, and legal teams to resolve disputes.