Flight Attendant & Guest Experience Ambassador

Air Arabia; Pakistan; In loco; PKR 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

Air Arabia is seeking cabin crew to act as airline ambassadors, delivering exceptional passenger service and maintaining safety throughout the flight cycle. You must be fit, groomed, and prepared to operate according to SOPs, with a focus on delivering a positive customer experience and promoting onboard services.

The role requires strong communication, stress resilience, and a proactive, team-oriented approach, with flexibility for shift patterns and industry training to maintain license and

Competenze

• Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
• Training in First Aid, Safety and Emergency Procedures are an added value.
• Fit to fly, has good general health, no serious medical conditions or chronic diseases.
• Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
• Customer service oriented, capable of understanding and attending to customers’ needs and requests.
• Capable of handling difficult situations and angry customers without compromising corporate image.
• Focused, able to identify irregularities and handle threats and emergencies with efficiency and commitment to successful results.
• Proactive, self-motivated, demonstrates initiative and positive teamwork competency.
• Very good verbal and written communication skills.
• Excellent time management and problem-solving skills.
• Proficient in Microsoft Office.
• Fluent in English; other languages are an advantage depending on airline requirements.

Mansioni

• Ensures timely attendance, grooming, fitness, and legality of self for assigned flights.
• Instructs passengers on safety procedures to ensure safety and comfort.
• Administers first aid to passengers when necessary and informs relevant team members of irregularities.
• Provides excellent customer service by assisting with pre-bookings, requests, and needs of passengers.
• Promotes onboard meals, products, and charity services to help achieve targets.
• Maintains proper handling of cash and card payments for sales and donations.

Conoscenze

English fluency

Customer service

Communication skills

Teamwork

Formazione

Diploma or Higher Secondary Certificate

Travel/Tourism diploma (plus)

Descrizione del lavoro

Air Arabia is seeking cabin crew to act as airline ambassadors, delivering exceptional passenger service and maintaining safety throughout the flight cycle. You must be fit, groomed, and prepared to operate according to SOPs, with a focus on delivering a positive customer experience and promoting onboard services.

The role requires strong communication, stress resilience, and a proactive, team-oriented approach, with flexibility for shift patterns and industry training to maintain license and