Executive Customer Ops Ali Raza Abad

PTCL.Official; Lahore; Hybrid; PKR 900,000 - 1,300,000; Full time

Benefits offered by this job

6-month maternity leave

30-day paternity leave

Hybrid work model

Job summary

PTCL Group in Pakistan seeks an experienced role to manage customer service requests and oversee Copper and Fiber Field operations. You will ensure timely maintenance, improve operational KPIs, and guarantee quality installations for all feasible sales orders.

Additionally, you will drive preventive maintenance to boost CHI and customer satisfaction, while upholding HSE standards and accurate network mapping in a hybrid work environment.

Qualifications

• Bachelor's degree in engineering (Electrical/Electronic/Telecom).
• BI savvy skills to analyze and improve data-driven processes.
• FTTH network understanding to support installation and maintenance.
• Customer-centric approach to service delivery and experience.

Responsibilities

• Manage customer service requests and order processing while overseeing Copper and Fiber Field operations.
• Ensure timely maintenance project execution and improve operational KPIs.
• Guarantee quality and timely installation of all feasible sales orders.
• Drive preventive maintenance of Copper/FF to improve CHI and customer experience.
• Maintain HSE standards and ensure accurate mapping of the Copper/FF network.

Skills

BI Savvy

FTTH network understanding

Customer Centric

Education

Bachelor's degree in Engineering (Electrical/Electronic/Telecom)

Job description

ARE YOU READY TO RISE WITH PTCL GROUP

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL:

Manage customer service requests and order processing while overseeing Copper and Fiber Field (FF) operations. Ensure timely execution of maintenance projects, improve operational KPIs, and ensure quality and timely installation of all feasible sales orders. Drive preventive maintenance of Copper/FF network pain points to improve CHI and customer experience, maintain HSE standards by minimizing accidents and work injuries, and ensure accurate mapping of the Copper/FF network.

HOW CAN YOU EXPRESS YOUR TALENT:

• Ensure timely execution of maintenance projects. Improve operational KPIs.
• Quality of installations, 100% FF feasible installations. Enable team to install all feasible sales orders.
• Identification of Preventive Maintenance of pain points of Copper/FF to minimize factors that deteriorates CHI and customer experience.
• Reduce HSE accidents and work injuries including third party staff and vendors.
• 100% accurate mapping of Copper/FF network.

WHAT YOU NEED TO BE SUCCESSFUL:

Qualification:

Education:

• Bachelor's degree in engineering (Electrical/Electronic/Telecom)

Technical Competency:

• BI savy
• FTTH network understanding
• Customer Centric

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.