Engineer I

Linuxconfig; Karachi Division; In loco; PKR 1.200.000 - 2.100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity grant

Employee Stock Purchase Program

Annual bonus

Flexible time off

Local team meetups

Mental health support

Descrizione del lavoro

DigitalOcean is hiring a Technical Support Engineer to deliver solutions to customers across tickets, live chat, and email. You will leverage your Linux and cloud infrastructure knowledge to diagnose issues and provide timely, high-quality support.

The role requires strong communication, problem-solving, and ability to work under pressure in a 24/7 rotating shift. You will collaborate with senior staff to drive process improvements and reporting.

Competenze

• Strong understanding of cloud infrastructure environments (AWS, Google Cloud Engine, DigitalOcean).
• Solid knowledge of system and networking concepts and troubleshooting techniques.
• Hands-on experience with Linux systems (Ubuntu, Debian, CentOS).
• Good knowledge of web servers (Apache, Nginx).
• Working knowledge of MySQL/MariaDB databases.

Mansioni

• Provide technical support via tickets, live chat, and email.
• Diagnose and troubleshoot technical issues through support channels.
• Maintain customer empathy and focus on quality while meeting SLA/KPI targets.
• Work in a 24/7 environment with rotating shifts including nights and weekends.
• Assist senior staff with daily reporting and process improvements.

Conoscenze

Cloud platforms

Linux systems

Web servers

MySQL/MariaDB

Networking concepts

Communication skills

Analytical problem-solving

Ability to work under pressure

Strumenti

Ubuntu

Debian

CentOS

Descrizione del lavoro

DigitalOcean is hiring a Technical Support Engineer to provide customer support in a fast-paced, dynamic environment. The role focuses on delivering solutions to customers through multiple channels while maintaining strong technical knowledge of cloud infrastructure and Linux systems.

What You’ll Do

• Provide technical support and solutions to customers via tickets, live chat, and email
• Diagnose and troubleshoot technical issues through live chat and support channels
• Maintain strong customer empathy and focus on support quality while meeting SLA and KPI targets
• Work in a 24/7 environment with flexible, rotating shift schedules including nights and weekends
• Assist senior staff and leads with daily reporting and process improvements

What You Need

• Strong understanding of cloud infrastructure environments such as AWS, Google Cloud Engine, or DigitalOcean
• Solid knowledge of system and networking concepts and troubleshooting techniques
• Hands-on experience with Linux systems, specifically Ubuntu, Debian, and CentOS
• Good knowledge of web servers such as Apache and Nginx
• Working knowledge of MySQL and MariaDB database engines
• Strong written and verbal communication skills for live chat and ticket support
• Strong analytical and problem-solving skills
• Ability to work under pressure

Nice to Have

• Hands-on experience diagnosing and troubleshooting technical issues through live chat
• Knowledge of content management systems such as WordPress and Magento
• Programming knowledge in PHP, Bash, and Python

Salary range based on market data, relevant years of experience, and skills; eligible employees may receive equity compensation including new hire equity grant and Employee Stock Purchase Program participation; eligible for annual bonus plan; benefits include flexible time off, local team meetups, and mental health support