Cloud Support Engineer I — Linux & Cloud Systems

LinuxCareers; Karachi Division; On-site; PKR 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Equity grant

Employee Stock Purchase Program

Annual bonus

Flexible time off

Local team meetups

Mental health support

Job summary

DigitalOcean is hiring a Technical Support Engineer to deliver solutions to customers across tickets, live chat, and email. You will leverage your Linux and cloud infrastructure knowledge to diagnose issues and provide timely, high-quality support.

The role requires strong communication, problem-solving, and ability to work under pressure in a 24/7 rotating shift. You will collaborate with senior staff to drive process improvements and reporting.

Qualifications

• Strong understanding of cloud infrastructure environments (AWS, Google Cloud Engine, DigitalOcean).
• Solid knowledge of system and networking concepts and troubleshooting techniques.
• Hands-on experience with Linux systems (Ubuntu, Debian, CentOS).
• Good knowledge of web servers (Apache, Nginx).
• Working knowledge of MySQL/MariaDB databases.

Responsibilities

• Provide technical support via tickets, live chat, and email.
• Diagnose and troubleshoot technical issues through support channels.
• Maintain customer empathy and focus on quality while meeting SLA/KPI targets.
• Work in a 24/7 environment with rotating shifts including nights and weekends.
• Assist senior staff with daily reporting and process improvements.

Skills

Cloud platforms

Linux systems

Web servers

MySQL/MariaDB

Networking concepts

Communication skills

Analytical problem-solving

Ability to work under pressure

Tools

Ubuntu

Debian

CentOS

Job description

DigitalOcean is hiring a Technical Support Engineer to deliver solutions to customers across tickets, live chat, and email. You will leverage your Linux and cloud infrastructure knowledge to diagnose issues and provide timely, high-quality support.

The role requires strong communication, problem-solving, and ability to work under pressure in a 24/7 rotating shift. You will collaborate with senior staff to drive process improvements and reporting.