Associate Cloud Support Engineer

DigitalOcean; Karachi Division; On-site; PKR 1,500,000 - 2,300,000; Full time

Job summary

DigitalOcean in Karachi is hiring for a customer-focused Technical Support specialist who thrives in a fast-paced, cross-functional environment.

You will respond to tickets, live chat and emails, troubleshoot technical issues, and assist customers with empathy while meeting SLAs in a 24/7 rotating shift.

This onsite role offers growth opportunities and exposure to cloud platforms like AWS/GCE/DO, Linux, web servers, and databases.

Qualifications

• Knowledge of cloud infrastructure environments like AWS, GCE, and DO.
• Strong Linux and networking troubleshooting skills.
• Experience with web servers and databases.
• Excellent written and verbal communication for live chat and ticket support.

Responsibilities

• Provide best support to customers via tickets, live chat and emails.
• Maintain empathy and strong teamwork in a 24/7 rotating shifts.
• Diagnose and troubleshoot technical issues through live chat.
• Meet SLAs (response time, CSAT, handle time) and drive process improvements.

Skills

Cloud infrastructure knowledge

Linux administration

Technical troubleshooting

Customer communication

Networking concepts

Programming basics (PHP Bash Python)

Education

Tools

Apache

Nginx

WordPress

Magento

MySQL/MariaDB

Job description

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

A DigitalOcean.Com Company is hiring for people who wish to grow in a dynamic Technical Support environment. Our ideal candidate is a customer focused individual that leverages his/her technical expertise for giving best support that benefits our users. Above all, we need individuals who are enthusiastic about working in a fast-paced, highly dynamic, and rewarding cross-functional setting.

What You’ll Be Doing:

• Provide best support and solutions to customers via tickets, live chat and emails
• Maintain a strong desire to help the customers with empathy.
• Strong teamwork in a 24/7 environment, with flexible schedule in rotating shifts (nights, weekends)
• Innovate at work. Assist seniors and leads with day to day reporting and process improvements.
• Diagnose and troubleshoot technical issues through live chat is PLUS.
• Meet customers facing SLAs and support KPIs (response time, CSAT, handle time)

Job Specification:

• Knowledge of cloud infrastructure environments like AWS, GCE, DO, etc.
• Strong understanding of system and networking concepts and troubleshooting techniques.
• Good knowledge and hands on experience of applying Linux (Ubuntu, Debian, CentOS).
• Good knowledge and understanding of content management systems like WordPress, Magento etc.
• Good knowledge and hands on experience of web servers like Apache and Nginx.
• Strong written and verbal communication skills to work on live chat and ticket support channels
• Working knowledge of MySQL and MariaDB & others database engines.
• Possess strong analytical & problem solving skills.
• Sound concepts and knowledge of programming would be plus (PHP, Bash and Python)
• Ability to work under pressure

*This is an Onsite role

JR: 2026-8088

#LI-Onsite

Why You’ll Like Working for DigitalOcean

• We innovate with purpose. You’ll be a part of a cutting-edge technology company with a high-growth trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As part of our team, you’ll embody our “Shark” mindset: bold, ambitious, and scrappy. You’ll lead with a bias for action and take true ownership of our products, customer success, and team culture.

• We prioritize career development. At DigitalOcean, you’ll do the best work of your career. You will join a community of exceptional talent, collaborating closely with some of the brightest and most interesting people in the industry. We are a high-performance and fast-paced organization that will always challenge you to think big. Our talent development team prioritizes your professional development and provides resources to support your growth. We provide employees with reimbursement for relevant conferences, training, and education, subject to company policy.

• We care about your well-being. We take a comprehensive approach to our total rewards packages because we know different things drive different people. Our benefits are designed to support you and may include flexible time off, local team meetups, and mental health and well being support. Our benefits philosophy is consistent globally, but specific benefits and eligibility vary by location to reflect local needs and regulations.

• We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. Eligible employees may also receive equity compensation, which may include a new hire equity grant and, in participating countries, the opportunity to participate in our Employee Stock Purchase Program. Equity awards are subject to approval and the terms of the applicable plan.

  • Non-sales roles: In addition to base salary, this role is eligible to participate in DigitalOcean’s annual bonus plan and may be eligible for a new hire equity grant, subject to plan terms and local eligibility. Bonus amounts depend on company and individual performance.
  • Sales roles (sales compensation eligible): In addition to base salary, this role may be eligible to earn incentive compensation under the applicable sales compensation plan and may be eligible for a new hire equity grant, subject to plan terms and local eligibility.

• DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, sex, disability, protected veteran status, or any other characteristic protected by applicable law.

Application Limit: You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.