Emergency Dispatch Call Center Supervisor – 24/7 Ops

Chhipa Welfare Association USA, INC.; Karachi Division; On-site; PKR 670,000 - 1,004,000; Full time

Job summary

Chhipa Welfare Association USA, INC. is seeking a Call Center Supervisor / Customer Operations Staff to oversee 24/7 emergency helpline operations and ensure quality service. You will monitor AHT, queues, and SLA, dispatch ambulances, and coach agents while maintaining detailed logs.

Educational background includes a graduation degree; 2-3 years in call center operations or emergency helpline supervision is preferred. The role is full-time at the Karachi posting.

Qualifications

• Graduation from a recognized university; diploma in call center management or customer service preferred.
• Minimum 2 to 3 years of experience in call center operations or emergency helpline supervision.

Responsibilities

• Supervise 24/7 emergency helpline operations (1020); monitor queues, AHT and SLA; dispatch ambulances via GPS.
• Handle escalated callers; coach agents; log incidents and shift reports.
• Emergency dispatch telephony, ACD/IVR, queue management, de-escalation, rosters.

Skills

Call center operations

Emergency helpline supervision

Education

Graduation (BA, B.Sc., B.Com, or BBA)

Job description

Chhipa Welfare Association USA, INC. is seeking a Call Center Supervisor / Customer Operations Staff to oversee 24/7 emergency helpline operations and ensure quality service. You will monitor AHT, queues, and SLA, dispatch ambulances, and coach agents while maintaining detailed logs.

Educational background includes a graduation degree; 2-3 years in call center operations or emergency helpline supervision is preferred. The role is full-time at the Karachi posting.