Onsite Call Center Supervisor — Lead & Elevate Service Quality

Bits Generation; Karachi Division; On-site; PKR 558,000 - 781,200; Full time

Job summary

Bits Generation is seeking a Call Center Supervisor in Karachi to oversee daily operations and enhance service quality. The supervisor will manage team performance, support agents, and maintain productivity within the department.

This role requires good leadership, communication skills, and the ability to handle escalations. Candidates should have experience in call center supervision and will contribute to team consistency and operational discipline.

Qualifications

• Strong leadership and experience in a supervisory role.
• Excellent communication skills.
• Ability to handle escalations and conflicts.

Responsibilities

• Supervise daily operations of the call center team.
• Monitor agent performance and productivity.
• Support service quality by reviewing team standards.

Skills

Strong leadership and team-handling ability

Good verbal and written communication skills

Problem-solving and decision-making ability

Ability to monitor performance

Understanding of customer service and call center processes

Education

Previous experience in call center supervision

Job description

Bits Generation is seeking a Call Center Supervisor in Karachi to oversee daily operations and enhance service quality. The supervisor will manage team performance, support agents, and maintain productivity within the department.

This role requires good leadership, communication skills, and the ability to handle escalations. Candidates should have experience in call center supervision and will contribute to team consistency and operational discipline.