Elevate CRM with Salesforce Support Specialist

Contour Software; Karachi Division; On-site; PKR 614,000 - 1,060,000; Full time

Job summary

Contour Software is seeking a Salesforce Support Specialist to join the Sales Operations team on a 12-month contract. You will provide first-line support to Salesforce users, assist with data management, maintain CRM data quality, and support the Salesforce System Administrator with routine maintenance, testing, and enhancements.

Responsibilities include user support, ticket management, data maintenance, and creating documentation to improve Salesforce adoption and user experience.

Qualifications

• 1–2 years of experience supporting Salesforce users or working in CRM support, Sales Operations, or Business Operations.

Responsibilities

• Provide first-level Salesforce user support and resolve basic issues.
• Manage tickets through the ticketing process and provide updates to users.
• Guide users on Salesforce navigation, data entry, and best practices.

Skills

CRM support

Salesforce basics

Reporting & data management

Excel proficiency

Problem solving

Communication

Organisational skills

Time management

Customer-focused

Job description

Contour Software is seeking a Salesforce Support Specialist to join the Sales Operations team on a 12-month contract. You will provide first-line support to Salesforce users, assist with data management, maintain CRM data quality, and support the Salesforce System Administrator with routine maintenance, testing, and enhancements.

Responsibilities include user support, ticket management, data maintenance, and creating documentation to improve Salesforce adoption and user experience.