Salesforce Administrator

The Citizen Foundation; Karachi Division; On-site; PKR 1,200,000 - 2,000,000; Full time

Job summary

The Citizen Foundation is seeking a Salesforce Administrator to manage day-to-day configuration, security, and data integrity across our Salesforce platform for all TCF country partners. You will implement solutions that improve user adoption and partner collaboration.

You will create and modify objects, fields, layouts, and automation, while maintaining data quality and governance. The role emphasizes training and supporting users to maximize utilization of Salesforce products.

Qualifications

• Experience configuring and maintaining Salesforce orgs across multiple partners.
• Ability to design, update and enforce security settings and sharing rules.
• Proficiency in building automation with Flow, Workflows, and approvals.

Responsibilities

• Manage user accounts, profiles, permission sets, roles and sharing rules.
• Customize objects, fields, page layouts and Lightning pages.
• Develop and maintain automation with Flow Builder and approval processes.
• Perform data imports/exports and maintain data quality.

Skills

User management

Security

Data integrity

User adoption

Tools

Salesforce Flow Builder

Reports & Dashboards

AppExchange apps

Job description

The Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform. This role is crucial for maximizing user adoption, ensuring data integrity, and partnering with stakeholders to develop and implement solutions that drive business success. Theincumbent will be responsiblefor managing Salesforce orgs across all TCF country partners, including, but not limited to, the following responsibilities:

User Management & Security:

• Create, manage, and deactivate user accounts.

• Configure Profiles and Permission Sets.

• Set up Roles and Sharing Rules.

• Enforce organization-wide security settings (e.g., OWD, password policies).

• Provide first-level user support and troubleshooting.

Configuration & Customization:

• Create and modify Custom Objects and Fields.

• Design and update Page Layouts and Lightning Pages.

• Implement Validation Rules for data quality.

• Manage Record Types.

• Install, configure, and maintain AppExchange applications.

Business Process Automation:

• Develop and maintain automation using Flow Builder.

• Set up and manage Approval Processes.

• Manage existing Workflow Rules andFlows.

Data Management:

• Perform mass data imports and exports.

• Monitor and maintain data quality (de-duplication, cleansing, picklist values).

• Establish and manage data backup and archiving strategies.

Reporting & Analytics:

• Create and customize Reports.

• Design and maintain Dashboards for business monitoring.

• Analyze usage metrics and adoption rates.

System Maintenance & Governance:

• Manage sandboxes for testing and development.

• Manage system changes and deployments between environments.

• Monitor system health and performance.

• Test and prepare for Salesforce Releases.

Training & Stakeholder Collaboration:

• Gather and document business requirements.

• Develop user documentation and training materials.

• Conduct end-user training sessions.

• Promote user adoption of the platform.

• Ensure maximum utilization of the Salesforce products available to TCF