EdTech SaaS Support Specialist (Onsite in Shakargarh)

EduPortal; Shakargarh; On-site; PKR 558,000 - 781,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Career growth

Collaborative environment

Job summary

EduPortal is seeking a Customer Service Representative to assist schools and colleges using our school management software. You will guide clients through EduPortal modules, resolve software queries, and coordinate with the technical and implementation teams to ensure a smooth experience.

The ideal candidate has at least 2 years of relevant customer service or software support experience, experience with ERP systems or software products, and strong communication, problem-solving and

Qualifications

• Minimum 2 years in customer service or software support.
• Experience with ERP systems or software products is required.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to client queries through calls, WhatsApp, and other channels.
• Guide schools and colleges in using EduPortal modules.
• Understand client issues and provide timely assistance.
• Coordinate with the technical and implementation teams to resolve complex issues.
• Follow up on pending queries, tickets, and client requests.
• Maintain professional client relationships and promote customer satisfaction.

Skills

Customer service

ERP systems experience

Communication skills

Problem solving

Client-handling

Job description

EduPortal is seeking a Customer Service Representative to assist schools and colleges using our school management software. You will guide clients through EduPortal modules, resolve software queries, and coordinate with the technical and implementation teams to ensure a smooth experience.

The ideal candidate has at least 2 years of relevant customer service or software support experience, experience with ERP systems or software products, and strong communication, problem-solving and