Customer Service Representative (CSR)

EduPortal; Shakargarh; On-site; PKR 558,000 - 781,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Career growth

Collaborative environment

Job summary

EduPortal is seeking a Customer Service Representative to assist schools and colleges using our school management software. You will guide clients through EduPortal modules, resolve software queries, and coordinate with the technical and implementation teams to ensure a smooth experience.

The ideal candidate has at least 2 years of relevant customer service or software support experience, experience with ERP systems or software products, and strong communication, problem-solving and

Qualifications

• Minimum 2 years in customer service or software support.
• Experience with ERP systems or software products is required.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to client queries through calls, WhatsApp, and other channels.
• Guide schools and colleges in using EduPortal modules.
• Understand client issues and provide timely assistance.
• Coordinate with the technical and implementation teams to resolve complex issues.
• Follow up on pending queries, tickets, and client requests.
• Maintain professional client relationships and promote customer satisfaction.

Skills

Customer service

ERP systems experience

Communication skills

Problem solving

Client-handling

Job description

EduPortal is looking for a customer-focused and proactive Customer Service Representative to support schools and colleges using our school management software.
The successful candidate will help clients understand EduPortal modules, resolve software-related queries, coordinate with the technical and implementation teams, and ensure a smooth customer experience.
Applicants must have at least 2 years of relevant experience and practical experience working with ERP systems or software products. Strong communication, problem-solving, and client-handling skills are essential.

Responsibilities

• Respond to client queries through calls, WhatsApp, and other support channels.
• Guide schools and colleges in using EduPortal modules.
• Understand client issues and provide timely assistance.
• Coordinate with the technical and implementation teams to resolve complex issues.
• Follow up on pending queries, tickets, and client requests.
• Maintain professional client relationships and promote customer satisfaction.

Requirements

• Minimum 2 years of relevant customer service or software support experience.
• Must have experience working with ERP systems or software products.
• Excellent verbal and written communication skills.
• Strong problem-solving, follow-up, and client-handling abilities.
• Ability to learn software modules and explain them clearly to clients.
• Must be willing to work onsite in Shakargarh.

Benefits

• Competitive monthly salary of PKR 50,000–70,000, based on experience and skills.
• Professional development and software training.
• Career growth in the EdTech and SaaS industry.
• Opportunity to work with a growing education technology product.
• Supportive team and collaborative work environment.