Digital Banking Onboarding & Compliance Lead

HugoBank; Karachi Division; On-site; PKR 900,000 - 1,350,000; Full time

Job summary

HugoBank is seeking a Customer Onboarding Officer to ensure a compliant, seamless onboarding experience for customers. The role involves reviewing onboarding applications, performing KYC/AML checks, and managing onboarding exceptions in line with regulatory requirements and internal policies.

You will screen customer information, respond to observations, process requests from the Contact Centre, and maintain accurate records to support audits.

Qualifications

• Bachelor's degree in Business, Finance, or related field; Master's preferred.
• 2–5 years of onboarding, KYC/AML experience in banking.
• Knowledge of digital onboarding and screening processes.

Responsibilities

• Conduct Level-1 review of onboarding applications for completeness and compliance with KYC/AML requirements.
• Perform customer information and documentation checks and reassess after observations closure.
• Process onboarding requests from the Contact Centre per approved procedures.
• Screen customer names and sanctions in line with policy.
• Identify high-risk customers and elevate to Compliance for Enhanced Due Diligence.
• Maintain accurate records of onboarding decisions, screening outcomes, and escalations for audits.
• Ensure onboarding activities meet defined turnaround times.

Skills

Attention to detail

Analytical ability

Written and verbal communication

Education

Bachelor's degree in Business, Finance, or related field

Master's degree preferred

Job description

HugoBank is seeking a Customer Onboarding Officer to ensure a compliant, seamless onboarding experience for customers. The role involves reviewing onboarding applications, performing KYC/AML checks, and managing onboarding exceptions in line with regulatory requirements and internal policies.

You will screen customer information, respond to observations, process requests from the Contact Centre, and maintain accurate records to support audits.