Digital Adoption Content Specialist

CureMD Corporation; Pakistan; On-site; PKR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Bi-annual bonus

Vehicle financing

Interest-free loans

Provident fund

Family health coverage

Job summary

At CureMD Corporation, we seek a proactive Digital Adoption Associate to enhance user experiences by developing and optimizing in-app guidance content. You will create walkthroughs, tooltips, announcements, and onboarding task lists to drive seamless user engagement across our software.

You will collaborate with domain experts, follow accessibility and privacy standards, and leverage analytics to improve content effectiveness.

Qualifications

• Bachelor's or Master’s degree in Computer Science or Data Analytics.
• 0-1 years of experience in Digital Adoption or a similar role.
• Experience with digital tools for user support and enablement, such as a Learning Management System (LMS), knowledge base, chatbot, or in-app help system.
• Familiarity with enterprise software platforms (EHR, CRM, or ERP systems preferred).
• Excellent writing skills with the ability to simplify complex processes into clear, user-friendly instructions.
• Exposure to Digital Adoption Platforms (DAP) such as WalkMe, Whatfix, Pendo, or similar is a plus.
• Strong attention to detail and a passion for improving user experience.
• Ability to analyze data and translate insights into actionable enhancements.

Responsibilities

• Build, edit, and optimize DAP elements including walkthroughs, onboarding task lists, in-app announcements, surveys, and tooltips.
• Draft content scripts or storyboards with clear instructional text tailored to user roles and tasks.
• Follow internal style guides, accessibility best practices, and naming conventions for consistency.
• Support intake, prioritization, and planning of new content requests based on user needs or product changes.
• Collaborate with domain experts to validate process accuracy and ensure content reflects up-to-date system workflows.
• Perform regular audits and maintenance of live content for ongoing relevance and performance.
• Conduct thorough QA testing across browsers, screen sizes, and user roles.
• Simulate user behavior to identify errors, test logic paths, and validate goal tracking.
• Ensure content adheres to privacy/security standards and does not expose sensitive information.
• Coordinate publishing of approved content to the correct environment and user segments.
• Manage visibility rules, auto-play conditions, and content grouping within the DAP menu or launcher interface.
• Troubleshoot deployment issues and assist in post-launch verification.
• Use analytics dashboards to monitor usage, completion rates, and drop-off points.
• Summarize insights and recommend content improvements based on engagement and effectiveness.
• Assist in compiling impact reports for stakeholders and governance reviews.

Skills

Writing skills

Data analysis

LMS familiarity

DAP tools exposure

Attention to detail

US timings ability

Education

Bachelor's or Master's degree in Computer Science or Data Analytics

Tools

WalkMe/Whatfix/Pendo exposure

Knowledge base

Chatbot tools

In-app help systems

Job description

At CureMD Corporation, we seek a proactive Digital Adoption Associate to enhance user experiences by developing and optimizing in-app guidance content. You will create walkthroughs, tooltips, announcements, and onboarding task lists to drive seamless user engagement across our software.

You will collaborate with domain experts, follow accessibility and privacy standards, and leverage analytics to improve content effectiveness.