Deputy Lead Manager (Operations & Reporting)

SSGC LPG Limited; Karachi Division; On-site; PKR 350,000 - 500,000; Full time

Job summary

Sui Southern Gas Company Limited is seeking a Deputy Lead Manager (Operations & Reporting) to maintain SOP documentation, manage IT operations, and oversee reporting and performance metrics. The role involves guiding day-to-day IT activities, coordinating with cross-functional teams, and ensuring compliance with risk management and ethical standards.

The incumbent will supervise CC&B project activities, support end-users, and drive process improvements to enhance efficiency across the IT

Qualifications

• Bachelor’s degree in CS/IT/CE with at least 8 years of experience of Oracle ERP and CC&B Operations & Reporting.
• Relevant certification will be preferred.

Responsibilities

• Provide guidance with respect to day-to-day IT operations, ensuring smooth workflow and timely completion of tasks.
• Coordinate with various teams to facilitate operational processes and resolve operational issues.
• Ensure generation and maintenance of IT reports, dashboards, and performance metrics to facilitate decision making.
• Organize and manage documentation repositories for easy accessibility.
• Supervise preparation of reports and presentations for internal and external stakeholders.
• Supervise CC&B-related project management activities as directed by the DGM - CC&B.
• Provide support to end-users on basic IT issues and escalate complex issues as needed.
• Ensure compliance to the Enterprise Risk Management Framework and Business Principles & Ethics Policy.

Education

Bachelor’s Degree in Computer Science or Information Technology or Computer Engineering

Tools

Oracle ERP

CC&B Operations & Reporting

Job description

Deputy Lead Manager (Operations & Reporting)

February 03, 2025

JOB DETAILS:

Qualification & Experience:

At least Bachelor’s Degree in Computer Science or Information Technology or Computer Engineering with at least 8 years of experience of Oracle ERP and CC&B Operations & Reporting.

Relevant certification will be preferred.

Responsibilities:

Job Summary:

The purpose of this position is maintain documentation of operational SOPs, managing the operations, identifying opportunities for improvement and taking actions to achieve efficient and effective processes. The incumbent is also responsible for the reporting requirements and performance metrics.

Job Responsibilities:

• Provide necessary guidance with respect to the day-to-day operations of the IT department while ensuring smooth workflow and timely completion of tasks.
• Identify opportunities to achieve operational improvement with a view to enhance efficiency.
• Implement relevant improvement actions to achieve this objective.
• Provide necessary guidance with respect to the day-to-day operations of the IT department while ensuring smooth workflow and timely completion of tasks.
• Identify opportunities to achieve operational improvement with a view to enhance efficiency.
• Implement relevant improvement actions to achieve this objective.
• Coordinate with various teams to facilitate operational processes and resolve operational issues.
• Ensure generation and maintenance of IT reports, dashboards, and performance metrics to facilitate decision making.
• Ensure maintenance of accurate and up-to-date documentation of operational procedures, processes, and reporting methodologies.
• Organize and manage documentation repositories for easy accessibility.
• Supervise preparation of reports and presentations for internal and external stakeholders.
• Supervise project management activities as directed by the DGM - Software Systems Customer Care & Billing (CC&B).
• Provide support to the end-users on basic IT-related issues and raise complex issues to appropriate teams.
• The individual shall ensure compliance to the Enterprise Risk Management Framework enforced in the Company while performing job responsibilities in accordance with his assigned role.
• The individual shall ensure compliance to the Business Principles and Ethics Policy / Code of Conduct.
• Undertakeany other task assigned by the supervisor.

Copyright (c) 2018-2026 Sui Southern Gas Company Limited. All Rights Reserved.