Delivery Operations Supervisor - E-Commerce

METRO Pakistan (Pvt) Limited

Islamabad

On-site

PKR 446,000 - 670,000

Full time

3 days ago

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Job summary

METRO Pakistan (Pvt) Limited is seeking a Delivery Coordinator to manage and organize customer deliveries, ensuring accuracy in quantity and specifications, while maintaining stock levels. You will monitor route planning, coordinate with the Call Centre for substitutes, handle complaints promptly, and prepare daily/weekly reports on sales, deliveries, and stock status.

The ideal candidate has Graduation and a customer-focused mindset, with a proactive approach to improving processes and ensuring

Qualifications

Graduation

Responsibilities

Manage and organize customer deliveries, ensuring accuracy in quantity and specifications.
Ensure product availability for customers and, in case of shortages, offer suitable substitutes through the Call Centre while coordinating directly with customers.
Oversee route planning and ensure delivery documents are properly handed over to the delivery staff.
Handle customer complaints related to delivery issues promptly and effectively, where required.
Maintain adequate stock levels and closely monitor promotional items.
Monitor team performance to identify gaps between expected and actual productivity.
Ensure products are handled in accordance with QA quality standards and established SOPs.
Ensure that all team members comply with company policies and procedures set by management.
Prepare daily/weekly reports on sales, deliveries, customer feedback, and stock status.
Track KPIs such as order accuracy, delivery timeliness, and customer satisfaction, and recommend process improvements to increase efficiency.
Analyze customer complaints and feedback to recommend process improvements.