Delivery Head - Telecom

Capgemini; Hyderabad City Taluka; On-site; PKR 400,000 - 800,000; Full time

Job summary

Capgemini in Pakistan seeks a senior leader to manage the delivery of a portfolio of complex engagements in the Communications and Manufacturing industries. You will be accountable for delivery quality, financial performance, client satisfaction and risk management at the Business Line level.

You will shape delivery models at the solutioning stage, drive capacity and governance, and lead initiatives including GenAI-driven industrialization to maximize efficiency and competitiveness while

Qualifications

• Requires extensive experience in program management and delivery leadership.
• Proven track record delivering complex engagements.
• Strong communication and presentation skills.

Responsibilities

• Direct delivery quality and financial performance across engagements.
• Champion client relationship management and customer satisfaction.
• Sign-off on delivery feasibility and ensure contractual alignment.
• Oversee contract changes, renewals, and risk management.
• Drive industrialization and GenAI initiatives to boost productivity.

Skills

Delivery leadership

Program management

Stakeholder management

Strategic thinking

Education

Bachelor's degree

Master's degree preferred

Tools

MS Project

PMO tools

Risk management tools

Job description

Roles & ResponsibilitiesCapgemini is seeking a leadership executive to manage delivery of portfolio of accounts within Communications and Manufacturing industry with focus on complex engagementsThis person will be responsible at Business Line level, for delivery quality, financial performance of all delivery engagements, client satisfaction and effective management of delivery-related risks and issues. Along with that will be responsible for delivering the solutions, the price, the quality based on the assumptions defined at solutioning stage.Key responsibilities includeChallenge and approve the delivery model of the engagements at solutioning stage, including resourcing, capability, and capacityImproved client engagement through the business line delivery resources and improved client satisfactionEnsure Business Line financial performance of all delivery engagements in line with budget commitmentsDelivery risk & margin control - Accountable for the delivery performance for the portfolio. Improve delivery quality of engagements through effective governance and improved reactive and proactive processes. Handle delivery risks (Actively mitigate and participate in major risk management reviews), margin improvement levers, critical staffing topics and contingencies (included within P&L), ensuring seamless execution and issue escalation and resolutionDelivery feasibility sign-off in solutioning – Manage formal sign-off, supporting solutioning team and ensuring robustness across technical, accountable on cost of delivery and risk and final contractual delivery solutionContract management - Own or support delivery on key client contracts, ensuring alignment with client needs and contractual agreement, management of change requests and extensions, contracts renewals.Delivery expertise - Bring delivery expertise and seniority to engagements, reviewing delivery architecture and execution plans to guarantee successIndustrialization enablement (incl. GenAI) - Drive productivity by leveraging industrialized levers and feeding needs and feedback to Industrialization team. Maximize industrialization and automation opportunities to increase delivery performance and improve efficiency to drive competitiveness in terms of financial performanceEngage with the prospective client when new deals ariseClient relationship management - Support Client Delivery Partner in managing client relationships or owns them directly for engagements without a Client Delivery Partner.Ensure delivery capacity and capability is managed effectively across the Business Line, ensuring rightsizingOwn new delivery initiatives and lead the sameOur Ideal CandidateThey will have 20-25 years of experience in program management and delivery leadership with a strong project management track record and demonstrated success in delivering complex engagements. A Bachelor’s degree is required; Masters is strongly preferred.Strong customer orientation, decision making, problem solving, communication and presentation skillsVery good judgement skills and ability to shape compelling solutions and solve unstructured problems with assumptionsStrong executive presence and entrepreneurial spiritSuperb leadership and team building skills with ability to build consensus and achieve goals through collaboration rather than direct line authorityProven track record in operational management (should include success in both senior internal roles and client-facing engagement)Industry recognized project management certification