Director of Customer Experience & Success

Veraqor, Inc.; Islamabad; On-site; PKR 6,000,000 - 12,000,000; Full time

Job summary

Veraqor, Inc. is seeking an entrepreneurial technology consulting leader in Islamabad to own and scale our practice. You will bridge strategic advisory with aggressive business growth, drive the customer success motion, and act as a trusted advisor to CIOs/CTOs/CEOs.

You will lead discovery workshops, envision roadmaps, and close expansion opportunities in partnership with sales. As a front-line, quota-aligned executive, you will shape multi-pillar strategies, collaborate with Solution

Qualifications

• 15+ years in technology consulting or enterprise software services.
• Strong executive presence and communication with C-level.
• Experience closing enterprise deals with US/UK/GCC clients.
• Bachelor’s or Master’s degree in CS/BA or related field.

Responsibilities

• Lead high-stakes C-level discovery and digital transformation sessions.
• Own end-to-end commercial pursuit lifecycle with pre-sales and sales partners.
• Oversee solution architecture handoffs to delivery teams to ensure value realization.
• Develop channel partner ecosystems and co-sell opportunities.

Skills

Executive leadership

Business development

Pre-sales

Channel partnerships

CTO/CIO comms

Education

Bachelor/Master in CS/BA

Job description

We are seeking an entrepreneurial, commercially driven technology consulting leader to own, drive, and scale our practice. This is a front-line executive quota aligned role designed to bridge high-level strategic technical advisory with aggressive business growth in partnership with sales. You will drive our customer success motion with a value-driven, consultative approach. Acting as the trusted advisor to C-level executives (CIOs, CTOs, CEOs), you will lead high-stakes discovery workshops, envisioning sessions, shape multi-pillar strategies and enterprise transformation roadmaps, uncover and close expansion opportunities, and develop channel partner ecosystems. Once deals are won, you will work with Tech Domain Solution Architects to ensure design integrity, flawless technical alignment and delivery success.

Key Responsibilities

• Executive Advisory & Envisioning Workshops: Lead high-stakes C-level discovery and digital transformation sessions, translating business pain points into high-value initiatives.
• Commercial Growth & Pre-Sales Deal Closure: Own the end-to-end commercial pursuit lifecycle of pre-sales, partnering with sales to architect winning proposals and structure commercial terms. Owning Growth by driving land-and-expand strategies within existing client and partner accounts. Identify strategic cross-sell and upsell opportunities to maximize lifetime account value while owning and expanding relationships.
• Ensure Value Success: Oversee domain Solution Architects (Data, AI, and Apps), ensuring solution quality, standard governance, and clean handoffs into technical delivery teams ensuring value success to customer.
• Channel Partner & Ecosystem Development: Build, nurture, and leverage co-selling partnerships with our channel partner field representatives to secure high-value project pipelines.
• Billability on BA – get billable on BA/PM when needed.

Qualifications & Experience

• Experience: 15+ years of total experience in technology consulting, digital advisory, or enterprise software services, with a proven track record of driving revenue growth and practice expansion.
• Technical Foundation: Started career or spent substantial time as a technical engineer/architect, providing the deep fluency required to talk credibly with CTOs/CIOs about leading Technology conversation aligning to industry and business outcomes.
• Commercial Acumen: Demonstrated success in account farming, channel partner management, and closing enterprise-tier deals with US, UK, or GCC clients.
• Executive Presence: Exceptional communication, whiteboarding, facilitation, and negotiation skills with the gravitas to command a room of C-level executives.
• Education: Bachelor’s or Master’s degree in Computer Science, Business Administration, or a related field.