Associate Business Manager

Delivery Hero; Lahore; On-site; PKR 1,339,000 - 2,009,000; Full time

Job summary

foodpanda, part of the Delivery Hero Group, is seeking an on-site Warehouse Operations Supervisor to manage a 24-hour dark store in Lahore. You will coordinate inbound, stock handling, and order dispatch, while ensuring SLAs, KPIs, and safety standards are met.

Collaboration with commercial teams to optimize fast/slow-moving lines and shrinkage is expected. The role requires a Bachelor’s degree and strong knowledge of operations, with hands-on scheduling and people management.

Qualifications

• Bachelor’s degree from a reputable university.
• Deep knowledge of operations and first principles (supply chain, JIT, Six Sigma).
• Knowledge of local legislation.
• Stakeholder management with vendor goods delivery teams, neighbours, and community.
• Experience with performance/operation metrics.
• Strong manpower planning and scheduling skills.
• Self-motivated and able to work independently.
• Excellent communication and people skills.

Responsibilities

• Manage the 24-hour dark store operations on-site.
• Coordinate end-to-end warehouse processes from inbound to dispatch.
• Steer warehouse operations to meet SLAs and KPIs.
• Recommend and implement operational goals and process improvements.
• Ensure safety and health compliance through risk assessments.
• Allocate resources and schedule to maximize efficiency.
• Maintain stock accuracy and conduct periodic stock takes.
• Ensure timely dispatch of orders with 100% accuracy.

Skills

Operations knowledge

Performance metrics

Manpower planning

Communication skills

Stakeholder management

Education

Bachelor’s degree

Tools

Warehouse Management System (WMS)

Forecasting tools

Job description

Job Description:

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• The assigned individual will be responsible for managing the 24-hour operational dark store and will be based on-site. A minimum presence of 6-8 hours at the dark store is expected daily, with continued virtual coordination with the team beyond on-ground hours.
• Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basis.
• Responsible for steering the warehouse operations to the agreed SLAs and KPIs.
• Proactively recommend and implement operational goals, objectives, and process improvements
• Manage Workplace Safety & Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety & health risk assessment.
• Allocate resources to ensure optimal efficiency (scheduling).
• Liaise with the commercial department to actively manage fast and slow-moving lines, manage spoilages, wastages, and shrinkages etc. as well as successful implementation of returns, refunds, damaged and expired goods.
• Ensure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limits.
• Effectively ensure that the implementation of policies, procedures and work standards are met.
• Coordinate periodic maintenance of the facilities and escape any malfunction to the Realty Facility Manager.
• Ensure warehouse housekeeping and workplace safety.
• Ensure timely dispatch of orders with 100% accuracy.
• Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers.
• Maintain positive relationship with external stakeholders such as, neighbor, suppliers and foodpanda riders.

Qualifications

• Bachelor’s from a reputable university.
• In depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma etc.)
• Knowledge of industry’s local legislation.
• Stakeholder management including with vendor goods delivery teams, residential and commercial neighbour, and community.
• Working knowledge of performance/operation metrics.
• Familiar with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools.
• Excellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirements.
• Self-motivated and able to work independently.
• Outstanding communication and people skill.

Requirements: