Cybersecurity SMB Growth & Success Manager

Trilliuminfosec; Karachi Division; On-site; PKR 1,200,000 - 2,000,000; Full time

Job summary

Trillium Information Security Systems (TISS) in Karachi, Pakistan, is seeking a proactive Customer Success Manager for SMBs to ensure clients derive maximum value from our cybersecurity services and solutions.

You will own the customer lifecycle, drive retention, and collaborate with marketing for lead generation while building strong CIO/CTO relationships.

The role requires 2+ years in customer-facing roles in cybersecurity, a Bachelor’s degree, and solid communication skills.

Qualifications

• 2+ years in a customer-facing role within the cybersecurity or IT services industry.
• Strong relationships with CIOs/CTOs/CISOs.
• Basic understanding of cybersecurity concepts such as SIEM, PAM, EDR.
• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to manage multiple client accounts and prioritise tasks effectively.
• Problem-solving attitude with attention to detail.
• Bachelor’s degree in Computer Science, IT, Business, or a related field.
• Experience with CRM tools and project management platforms is a plus.

Responsibilities

• Proactively identify and engage SMBs to introduce Trillium’s cybersecurity solutions and services.
• Generate new leads through outbound efforts including calls, emails, social selling, and event/network participation.
• Build strong relationships with SMB customers to understand their cybersecurity needs and business objectives.
• Own the full customer lifecycle—from prospecting and onboarding to post-sale engagement and success tracking.
• Collaborate with the marketing team to execute lead generation campaigns and follow up on inbound inquiries.
• Track customer satisfaction and proactively identify risks or areas for improvement.
• Conduct regular health checks with customers to ensure value delivery.
• Meet or exceed monthly/quarterly OKRs related to customer acquisition, engagement, and retention.
• Stay updated with cybersecurity trends and the challenges faced by SMBs to better position Trillium’s solutions.

Skills

Customer-facing

CRM tools

Project management

Relationship management

Education

Bachelor’s degree in CS/IT/Business

Tools

CRM tools

Project management platforms

Job description

Trillium Information Security Systems (TISS) in Karachi, Pakistan, is seeking a proactive Customer Success Manager for SMBs to ensure clients derive maximum value from our cybersecurity services and solutions.

You will own the customer lifecycle, drive retention, and collaborate with marketing for lead generation while building strong CIO/CTO relationships.

The role requires 2+ years in customer-facing roles in cybersecurity, a Bachelor’s degree, and solid communication skills.