Customer Support Representative

Jobtailor; Karachi Division; On-site; PKR 300,000 - 420,000; Full time

Job summary

Jobtailor in Karachi, Pakistan is seeking a customer service representative to handle inquiries by phone, email and live chat. You will help learners with course bookings, payments and general questions, ensuring smooth user experiences across touchpoints.

This role emphasizes clear communication, empathy, and proactive problem solving, with collaboration across teams to enhance workflows and deliver high-quality support.

Qualifications

• Excellent written and verbal English with professional communication.
• Polite, enthusiastic telephone manner creating a positive experience.
• Strong communication, listening, and interpersonal skills.
• Able to manage multiple tasks with flexibility.
• Proactive ownership and issue-resolution mindset.
• Attention to detail and accuracy in all tasks.
• Experience with CRM systems is preferred.

Responsibilities

• Address customer inquiries via phone, email, and live chat.
• Assist learners with course bookings, payments and queries.
• Provide accurate information on licensing and training processes.
• Resolve complaints and collaborate on complex issues.
• Maintain detailed records of interactions in CRM systems.
• Collaborate with internal teams to improve workflows.

Skills

Excellent English

Clear communication

Empathy

Multi-channel support

Time management

Organisational skills

Problem solving

Attention to detail

Tech-savvy

Customer service experience

Tools

CRM Systems

Customer Management Tools

Job description

• Gain experience in addressing customer inquiries through phone, email, and live chat, fostering your ability to provide clear and effective communication.
• Build confidence in assisting learners with course bookings, payments, and general queries, contributing to seamless user experiences.
• Explore the nuances of delivering accurate information about licensing and training processes, enhancing your knowledge and expertise in these areas.
• Strengthen your problem-solving skills by managing complaints and collaborating on complex issues, ensuring customer satisfaction.
• Develop organizational abilities by maintaining detailed records of customer interactions within CRM systems.
• Collaborate with internal teams to enrich the learner experience, discovering opportunities to enhance workflows and client support.

Requirements

• Excellent written and verbal English, with the ability to communicate clearly and professionally.
• A polite, enthusiastic, and warm telephone manner that creates a positive customer experience.
• Strong communication, listening, and interpersonal skills, with a high level of empathy.
• Flexibility and adaptability to embrace change, with the ability to manage multiple tasks effectively.
• A proactive approach to taking ownership and responsibility for resolving issues.
• Strong problem-solving abilities, with attention to detail and accuracy in all tasks.
• Effective time management and organisational skills, with the ability to prioritise work efficiently.
• Confidence in using multiple IT systems and being comfortable with technology.
• Previous experience in customer service or client-facing roles (preferred).
• Familiarity with CRM systems, customer management tools, or industry-related knowledge (an advantage).

Core Competencies

Demonstrates strong communication skills, both written and verbal, with a focus on customer service excellence. Proficient in managing customer inquiries and complaints while utilizing CRM systems to enhance user experiences.

Highest-signal resume keywords

• Customer Service Experience
• Strong Communication Skills
• Problem-Solving Abilities
• Organizational Skills
• Familiarity With CRM Systems

Soft Skills

• Empathy
• Flexibility
• Adaptability
• Time Management
• Attention To Detail

Industry Keywords

• Customer Inquiries
• Course Bookings
• Payments
• Licensing Processes
• Training Processes

Tools & Technologies

• CRM Systems
• Customer Management Tools