Customer Support Representative

Apricart; Islamabad; On-site; PKR 391,000 - 446,000; Full time

Benefits offered by this job

Professional environment

Growth opportunities

E-commerce/FMCG exposure

Job summary

Apricart E-Store in Karachi is seeking a Customer Support Representative to join our team. You will handle inquiries via phone, WhatsApp, and social media, responding to questions about orders, products, deliveries, returns, and replacements to ensure a smooth customer experience.

Ideal candidates have 1–2 years in customer support, strong communication and problem-solving skills, and the ability to work in a fast-paced environment. The role requires commuting to Plot No.

Qualifications

• 1–2 years of experience in Customer Support or similar role.
• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving skills.
• Basic computer and MS Office skills.
• Experience with WhatsApp, social media, or e-commerce support is an advantage.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries through phone calls, WhatsApp, social media, and other channels.
• Respond to questions about orders, products, deliveries, returns, and replacements.
• Resolve customer complaints professionally and promptly.
• Coordinate with warehouse, sales, and delivery teams to resolve issues.
• Follow up on pending orders and customer requests.
• Maintain accurate records of interactions and complaints.
• Provide timely order updates to customers.
• Escalate complex issues to relevant departments.
• Maintain a professional, customer-focused approach.
• Contribute to improving customer satisfaction and service quality.

Job description

Position: Customer Support Representative

Job Type: Full-Time

Salary: PKR 35,000 – 40,000 per month

Job Overview

Company: Apricart E-Store

Position: Customer Support Representative

Location: Plot No. A-504, Sector 6A, Mehran Town, Korangi, Karachi

Job Type: Full-Time

Salary: PKR 35,000 – 40,000 per month

Job Overview

Apricart E-Store is looking for a Customer Support Representative to join our team in Karachi. The ideal candidate will be responsible for assisting customers, handling inquiries and complaints, following up on orders, and ensuring a smooth and positive customer experience.

Key Responsibilities

• Handle customer inquiries through phone calls, WhatsApp, social media, and other communication channels.
• Respond to customer questions regarding orders, products, deliveries, returns, and replacements.
• Resolve customer complaints professionally and in a timely manner.
• Coordinate with warehouse, sales, and delivery teams to resolve customer issues.
• Follow up on pending orders and customer requests.
• Maintain accurate records of customer interactions and complaints.
• Provide customers with timely updates regarding their orders.
• Escalate unresolved or complex issues to the relevant department.
• Maintain a professional and customer-focused approach at all times.
• Contribute to improving customer satisfaction and overall service quality.

Requirements

• 1–2 years of experience in Customer Support, Customer Service, Call Center, or a similar role.
• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving skills.
• Basic computer and MS Office skills.
• Experience with WhatsApp, social media, or e-commerce customer support will be an advantage.
• Ability to work in a fast-paced environment.
• Candidates who can easily commute to Plot No. A-504, Sector 6A, Mehran Town, Korangi, Karachiwill be preferred.

Salary & Benefits

• Salary: PKR 35,000 – 40,000 per month
• Professional working environment.
• Growth and learning opportunities.
• Opportunity to work with a growing e-commerce/FMCG company.