Customer Support Leader | Scale & Elevate Service

Tandem Inc.; Lahore; On-site; PKR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Medical

Educational courses

Competitive salary

Generous Time Off

Job summary

Burq is expanding its customer support leadership to deliver scalable, customer-focused service. The role emphasizes managing day-to-day operations, policy development, and analytics to improve satisfaction across growing product lines.

We value candidates with managerial experience, strong communication, and the ability to lead a diverse team. Burq offers competitive salary, medical benefits, and opportunities for professional development in a fast-moving environment.

Qualifications

• Proven experience as a customer support Manager, preferably within a similar environment.
• Proven experience in managing a customer support team.
• Thorough knowledge of legislation pertaining to consumer protection.
• Prior experience in a managerial or supervisory role will be advantageous.
• Top-notch oral, written, and interpersonal abilities.

Responsibilities

• Managing the customer support department’s day-to-day functions.
• Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promote their implementation.
• Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees.
• Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy.

Skills

Customer support management

Team leadership

Interpersonal skills

Multitasking

Constructive feedback

Job description

Burq is expanding its customer support leadership to deliver scalable, customer-focused service. The role emphasizes managing day-to-day operations, policy development, and analytics to improve satisfaction across growing product lines.

We value candidates with managerial experience, strong communication, and the ability to lead a diverse team. Burq offers competitive salary, medical benefits, and opportunities for professional development in a fast-moving environment.