Customer Success Manager

Tandem Inc.; Lahore; On-site; PKR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Medical

Educational courses

Job summary

Burq is seeking a Customer Success Manager to support our growing SMB customer base and ensure a smooth experience with our platform. You will work closely with customers on day-to-day needs, drive product adoption, and maintain strong relationships as a key contact for basic queries and support.

This role suits someone proactive, detail-oriented, and able to thrive in a fast-paced startup environment while supporting multiple accounts and delivering exceptional customer experiences.

Qualifications

• 2–3 years in Customer Success or Account Management.
• Experience with SMB customers.
• Familiarity with HubSpot and CRM basics.
• Strong communication and problem-solving skills.

Responsibilities

• Own onboarding for SMB customers.
• Assist with platform usage and queries.
• Maintain customer data in HubSpot CRM.
• Collaborate with Sales and Ops for handoffs.
• Identify at-risk customers and escalate.
• Improve onboarding and support workflows.

Skills

Customer Success

Account Management

CRM Tools

HubSpot

Onboarding Processes

Communication

Problem Solving

Startup Experience

Tools

HubSpot CRM

Job description

About Burq

Burq started with an ambitious mission: to turn the complex process of offering delivery into a simple, turnkey solution. It’s a big mission, and now we want you to join us in making it even bigger.

We’re proud to be recognized as one of Fast Company’s Best Workplaces for Innovators and a 2025 Inc. Magazine Power Partner, awards that highlight how we’re redefining the future of logistics while empowering our partners to grow.

Backed by leading Silicon Valley investors like Village Global, the fund whose investors include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely, we’ve built a world‑class team across the globe.

We operate at scale but remain small enough for every person to have a massive impact. There’s a lot of important work ahead, and joining Burq means the opportunity to grow faster than ever while doing the most meaningful work of your career.

Here’s a quick overview of what you will be doing:

Description:

We’re looking for a Customer Success Manager to support our growing customer base and help ensure they have a smooth and successful experience with our platform. You’ll work closely with customers on day‑to‑day needs, drive product adoption, and assist in maintaining strong relationships while acting as a key point of contact for basic queries and support.

This role is ideal for someone who is proactive, detail‑oriented, and enjoys working in a fast‑paced startup environment while supporting multiple accounts and delivering a great customer experience.

What you’ll do:

• Support the onboarding process for new SMB customers, including basic setup and coordination with internal teams
• Assist customers with platform usage, issue resolution, and general queries
• Work closely with the Manager Customer Success to ensure smooth account management
• Maintain and update customer data in CRM tools like HubSpot
• Identify at‑risk customers and elevate concerns to the Customer Success Manager
• Coordinate with sales and operations teams to ensure smooth handoff and service delivery
• Follow defined processes to ensure a consistent and positive customer experience
• Contribute to improving onboarding and support workflows

• 1–3 years of experience in Customer Success, or Account Management, preferably in a B2B or tech‑enabled environment
• Experience working with SMB customers
• Familiarity with CRM tools (e.g., HubSpot) and basic data handling
• Basic understanding of Customer Onboarding processes
• Strong communication skills with the ability to engage and support customers effectively
• Good analytical and problem‑solving skills
• Ability to work in a fast‑paced environment and manage multiple tasks
• Prior experience in a Startup or Tech company is a plus

Investing in you

• Competitive salary
• Medical
• Educational courses

Generous Time Off

At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.