Global Customer Support Executive

Code Ninety; Islamabad; On-site; PKR 761,670 - 912,330; Full time

Job summary

Code Ninety is looking for a female Customer Support Executive to join our team in Islamabad. This full-time position offers a monthly salary of PKR 75,000 plus performance bonuses. Responsibilities include managing customer inquiries through CRM systems like Zendesk and Freshdesk, resolving issues via live chat, and maintaining high service levels. Ideal candidates should have a completed Bachelor's degree, a year of relevant experience, and excellent communication skills in English and Urdu. A flexible work schedule is available.

Qualifications

• Must have 12 months of professional experience in customer support or call center roles.
• Must be able to work on-site in Islamabad with flexible shift timings.
• Proficient in using various customer relationship management systems.

Responsibilities

• Handle customer inquiries using Zendesk and Freshdesk.
• Resolve technical support issues via live chat platforms.
• Maintain service level agreements with 95% first-call resolution rates.

Skills

Advanced proficiency in CRM software (Zendesk, Freshdesk, Salesforce)

Strong problem-solving abilities

Excellent English and Urdu communication skills

Education

Bachelor's degree (completed)

Tools

Zendesk

Freshdesk

Salesforce

Job description

Code Ninety is looking for a female Customer Support Executive to join our team in Islamabad. This full-time position offers a monthly salary of PKR 75,000 plus performance bonuses. Responsibilities include managing customer inquiries through CRM systems like Zendesk and Freshdesk, resolving issues via live chat, and maintaining high service levels. Ideal candidates should have a completed Bachelor's degree, a year of relevant experience, and excellent communication skills in English and Urdu. A flexible work schedule is available.