Customer Success Pro — Onboarding & Retention (Evening)

Recruit AI; Islamabad; On-site; PKR 600,000 - 900,000; Full time

Job summary

Eila Solutions in Islamabad is seeking a dedicated Customer Success Associate to join their team in Bahria Town Phase 4, Rawalpindi. You will manage onboarding, ensure service delivery, and drive customer satisfaction by understanding client needs and fostering long-term partnerships.

As the primary contact for assigned accounts, you will document interactions in HubSpot CRM, collaborate with sales, product and support teams, and help improve products and processes through actionable feedback.

Qualifications

• Experience in onboarding and managing customer success.
• Strong communication and relationship-building abilities.
• Ability to analyze data to improve service delivery.

Responsibilities

• Serve as main contact for assigned customers and nurture relationships to ensure satisfaction.
• Facilitate onboarding and guide clients through product adoption.
• Proactively communicate needs and respond to inquiries.
• Monitor customer satisfaction metrics and account health.
• Collaborate with sales, product, and technical support to resolve issues.
• Document all interactions in the CRM accurately.

Skills

Customer communication

CRM familiarity

Problem solving

Interpersonal skills

Data analysis

Tools

HubSpot CRM

Job description

Eila Solutions in Islamabad is seeking a dedicated Customer Success Associate to join their team in Bahria Town Phase 4, Rawalpindi. You will manage onboarding, ensure service delivery, and drive customer satisfaction by understanding client needs and fostering long-term partnerships.

As the primary contact for assigned accounts, you will document interactions in HubSpot CRM, collaborate with sales, product and support teams, and help improve products and processes through actionable feedback.