Customer Success Manager — Marketing Solutions (Remote-friendly)

SD Product; Gujranwala Division; On-site; PKR 900,000 - 1,800,000; Full time

Job summary

SD Product in Gujranwala seeks a Customer Success Manager to build durable customer relationships and ensure they gain value from marketing and advertising services. You will own onboarding, drive ongoing engagement, and coordinate across internal teams to resolve issues.

Key requirements include strong English/Urdu communication, CRM experience, and a track record in onboarding and retention. Based in Gujranwala with a fast-moving environment and customer-first mindset.

Qualifications

• Bachelor’s degree in business, marketing, or related field preferred.
• 2–3 years in customer success, account management, or related roles.
• Experience with onboarding, retention, and follow-up.

Responsibilities

• Be the primary contact for customers during onboarding and ongoing engagement.
• Understand goals, provide guidance, monitor satisfaction.
• Follow up regularly, maintain records, track requests to resolution.
• Coordinate with marketing, operations, and support to fix issues.
• Identify retention opportunities and support account growth.
• Prepare updates and address complex concerns professionally.

Skills

Communication

CRM experience

Onboarding

Retention focus

Cross-functional

Education

Bachelor’s degree in business

2–3 years experience

Tools

CRM systems

Spreadsheets

Job description

SD Product in Gujranwala seeks a Customer Success Manager to build durable customer relationships and ensure they gain value from marketing and advertising services. You will own onboarding, drive ongoing engagement, and coordinate across internal teams to resolve issues.

Key requirements include strong English/Urdu communication, CRM experience, and a track record in onboarding and retention. Based in Gujranwala with a fast-moving environment and customer-first mindset.