Customer Success Manager

TCP Software; Lahore; On-site; PKR 700,000 - 1,300,000; Full time

Benefits offered by this job

Paid time-off

Health insurance

Provident fund and EOBI

Diverse working environment

Supportive team

Competitive compensation

Work/life balance

Job summary

A leading workforce management firm in Lahore is seeking a professional to enhance customer success and sales strategies. The ideal candidate should have 3-5 years of related experience, a Bachelor's or Master's degree, and excel in managing customer relationships. This role demands strong organizational skills and the ability to work in a fast-paced environment. Benefits include health insurance, paid time-off, and a competitive compensation package. The position requires working during night shifts aligned with US business hours.

Qualifications

• 3-5+ years of customer success, sales, or account management experience.
• Experience in navigating a fast-paced work environment.
• Outstanding organizational skills to handle multiple projects.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Deliver ROI and expand customer subscriptions while providing high service levels.
• Manage existing accounts and maintain relationships with decision-makers.
• Coordinate resources throughout the sales cycle to meet performance objectives.
• Articulate ROI value statements and manage multiple priorities under time constraints.
• Coordinate with product support and sales engineering during the sales cycle.
• Deliver product demonstrations and identify upsell opportunities.
• Maintain CRM records and ensure accurate account data.

Skills

Customer relationship management

Account planning

Time management

Technical aptitude

Communication

Education

Bachelor's and/or Master's degree

Job description

For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. TCP serves tens of thousands of customers and millions of users with best-in-class technology and personalized support to meet complex timekeeping, employee scheduling, leave management, and other workforce needs in both the public and private sectors.

Overview

Growth is happening and our vision for a successful future is clear. We invite you to join us on this journey. For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.

Responsibilities

• Leverage new and established customer relationships to deliver ROI and expand and renew TCP subscriptions, while providing a high level of service for clients
• Strategic account planning and execution skills across both IT and business units
• Strong technical aptitude, passion, and commitment for customer success
• Strong time management skills. Ability to articulate a clear, concise return on investment value statement
• Maintain a high level of productivity, manage multiple competing priorities, and work effectively under time constraints in a fast-paced, complex, collaborative, and team-oriented environment
• Ensure high renewal rates across the customer base; proactively assesses, clarifies, and validates customer needs on an ongoing basis
• Identify opportunities to upsell additional users and services
• Manage existing accounts and maintain relationships with decision makers at the executive and management levels
• Manage and track customer and transactional information in a CRM system
• Coordinate resources throughout the sales cycle, including product support and sales engineering to meet account performance objectives and customer expectations
• Provide product demonstrations and general support to prospective customers
• Develop and deliver strategies that help drive our clients’ business
• Keep abreast of competition, competitive issues, and products
• Practice effective, excellent communication with management, customers, and support staff
• Provide fanatical support and service to account base

Requirements

• Bachelors and/or Masters degree
• 3-5+ years of customer success / sales / account management / relevant experience
• Previous sales experience a plus
• Outstanding organizational skills, ability to manage multiple projects
• Passionate about building customer relationships
• Experience driving adoption of SaaS-based solutions a plus
• Ability to thrive in a fast-paced environment

Benefits

• Paid time-off and Sick leaves
• In-Patient & Out-Patient Health insurance
• Provident fund and EOBI
• International and diverse working environment
• A creative, talented, and supportive team
• Competitive compensation package
• The work/life balance you need to be successful
• A culture that promotes focus on customers, innovation, teamwork, accountability, and open communication

Job Timings: Night Shift (US Business Hours)

Location: Lahore, Pakistan (On-site).