Customer Success Associate

Value Engineering Pakistan; Saddar; On-site; PKR 900,000 - 1,800,000; Full time

Benefits offered by this job

Flexible salary package

Travel allowance

International exposure

Female team environment

Career growth

Professional development

Supportive culture

Job summary

Value Engineering Pakistan is seeking a dedicated Project Coordinator to serve as the main liaison between US-based customers and internal teams from our Saddar office. You will attend meetings, draft MoMs, and track progress while ensuring timely follow-ups and high customer satisfaction.

Ideal candidates have a Bachelor's degree and strong English communication skills, with experience using ClickUp, Asana, Monday.com, Trello, or Jira to manage tasks and timelines.

Qualifications

• Bachelor's degree in Business Administration, Computer Sciences, Engineering, Construction Management, IT, or equivalent.
• Excellent verbal and written English communication.
• Ability to confidently communicate with US-based customers and stakeholders.
• Familiarity with project management tools such as ClickUp, Asana, Monday.com, Trello, Jira.
• Ability to prepare professional Minutes of Meeting (MoMs) and customer correspondence.

Responsibilities

• Coordinate as the primary point between US-based customers and internal project teams.
• Attend customer meetings, prepare MoMs, and ensure timely follow-ups on action items.
• Track project progress and communicate updates, deliverables, and timelines to customers.
• Build strong customer relationships and maintain high customer satisfaction.
• Utilize PM tools to manage tasks, deadlines, and workflows.

Skills

English communication

Organizational skills

Customer-focused mindset

Attention to detail

PM tools familiarity

Education

Bachelor's degree in relevant field

Tools

ClickUp

Asana

Monday.com

Trello

Jira

Job description

• Serve as the primary point of coordination between US-based customers and internal project teams.
• Attend customer meetings, prepare professional Minutes of Meeting (MoMs), and ensure timely follow-ups on action items.
• Track project progress and communicate updates, deliverables, and timelines to customers.
• Build strong customer relationships and maintain a high level of customer satisfaction.
• Utilize project management tools to manage tasks, deadlines, and project workflows.
• Coordinate with engineering, estimation, design, and management teams to ensure seamless project execution.
• Monitor customer requirements and proactively address concerns to enhance the customer experience.
• Prepare reports, meeting summaries, and project status updates.
• Maintain professional written and verbal communication with international customers.
• Support customer onboarding, project coordination, and account management activities.

Key Responsibilities:

• Serve as the primary point of coordination between US-based customers and internal project teams.
• Attend customer meetings, prepare professional Minutes of Meeting (MoMs), and ensure timely follow-ups on action items.
• Track project progress and communicate updates, deliverables, and timelines to customers.
• Build strong customer relationships and maintain a high level of customer satisfaction.
• Utilize project management tools to manage tasks, deadlines, and project workflows.
• Coordinate with engineering, estimation, design, and management teams to ensure seamless project execution.
• Monitor customer requirements and proactively address concerns to enhance the customer experience.
• Prepare reports, meeting summaries, and project status updates.
• Maintain professional written and verbal communication with international customers.
• Support customer onboarding, project coordination, and account management activities.

Requirements

• Female candidates only.
• Minimum Bachelor's degree in Business Administration, Computer Sciences, Engineering, Construction Management, Information Technology, or any other technical discipline.
• Excellent verbal and written English communication skills.
• Ability to confidently communicate with US-based customers and stakeholders.
• Familiarity with project management tools such as ClickUp, Asana, Monday.com, Trello, Jira, or similar platforms.
• Ability to prepare professional Minutes of Meeting (MoMs) and customer correspondence.
• Strong organizational, coordination, and multitasking skills.
• Customer-focused mindset with strong interpersonal abilities.
• Professional attitude, ownership mentality, and attention to detail.
• Previous experience in Customer Success, Customer Relations, Project Coordination, Account Management, or similar roles will be preferred.
• Must be willing and able to work in USA Shift Hours (Evening/Night Shift).

Benefits

• Flexible salary package based on qualifications, communication skills, and experience.
• Travel allowance or company-provided transport facility.
• Direct exposure to international customers and the US construction services market.
• Opportunity to work exclusively within a professional female team environment.
• Strong career growth pathway into Customer Success Management, Project Coordination, Operations Management, and Customer Relations leadership roles.
• Continuous professional development and training opportunities.
• Work directly with highly skilled engineering and management teams.
• Long-term and stable career opportunity within a rapidly growing international organization.
• Professional, respectful, and growth-focused workplace culture.