Global Customer Success Associate — US Shift

The Value Engineering Pakistan; Saddar; On-site; PKR 670,000 - 1,116,000; Full time

Benefits offered by this job

Travel allowance

Transport facility

Job summary

The Value Engineering Pakistan is seeking a Customer Success Associate to coordinate with US-based customers and internal teams. You will attend meetings, prepare MoMs, track progress, and ensure timely updates and deliverables while maintaining high customer satisfaction.

Ideal candidates have a Bachelor's degree, strong English communication, and experience with project management tools. The role offers a USA shift and growth within a fast-growing international organisation.

Qualifications

• Bachelor's degree or above in a technical or business discipline.
• Excellent verbal and written English communication.
• Ability to communicate with US-based customers and stakeholders.
• Familiarity with project management tools (ClickUp/Asana/Monday.com/Trello/Jira).
• Strong organizational, coordination, and multitasking skills.
• Customer-focused mindset with strong interpersonal abilities.

Responsibilities

• Serve as the primary point of coordination between US-based customers and internal project teams.
• Attend customer meetings, prepare Minutes of Meeting (MoMs), and ensure timely follow-ups on action items.
• Track project progress and communicate updates, deliverables, and timelines to customers.
• Build strong customer relationships and maintain a high level of customer satisfaction.
• Utilize project management tools to manage tasks, deadlines, and workflows.
• Coordinate with engineering, estimation, design and management teams for seamless execution.
• Monitor customer requirements and proactively address concerns to enhance the experience.
• Prepare reports, meeting summaries, and project status updates.
• Maintain professional written and verbal communication with international customers.
• Support onboarding, project coordination, and account management activities.

Skills

Verbal English

Written English

Communication

Client coordination

Multitasking

Organization

Interpersonal skills

Attention to detail

Education

Bachelor's degree (Business Admin / CS / Engineering / Construction Mgmt / IT)

Tools

ClickUp

Asana

Monday.com

Trello

Jira

Job description

The Value Engineering Pakistan is seeking a Customer Success Associate to coordinate with US-based customers and internal teams. You will attend meetings, prepare MoMs, track progress, and ensure timely updates and deliverables while maintaining high customer satisfaction.

Ideal candidates have a Bachelor's degree, strong English communication, and experience with project management tools. The role offers a USA shift and growth within a fast-growing international organisation.