Customer Services Intern (E-Commerce)

Print Volt; Saddar; On-site; PKR 167,000 - 246,000; Full time

Benefits offered by this job

Leaves

Job summary

Print Volt, a fast-growing print-on-demand e-commerce company, seeks a Customer Services Intern to support inquiries and monitor order workflows across marketplaces.

The role emphasizes organization, proactivity, and attention to detail, with hands-on experience in business process management and cross-platform operations.

Qualifications

• Must study or recently graduate in Business Administration, Operations Management, or a related field.
• Strong written English with adaptable tone for platforms.
• Familiarity with Amazon Seller Central, eBay Hub, Etsy Manager is a plus.
• Proficient in Microsoft Office, especially Excel; comfortable with Teams.

Responsibilities

• Respond to inquiries across Amazon, eBay, Etsy with SLAs.
• Assist customers with order tracking, cancellations, returns and refunds.
• Address print-on-demand issues to protect reviews and ratings.
• Monitor order flows from marketplaces to fulfillment systems for seamless processing.
• Coordinate with production and warehouse teams to resolve bottlenecks or delays.

Skills

Communication

Organized

Detail-oriented

Proactive

Education

Business/Operations degree

Tools

Excel

Microsoft Teams

Job description

Job Description

We are a rapidly growing print-on-demand e-commerce company focused on operational efficiency and customer satisfaction. We are seeking a highly organized, proactive, and detail-oriented Customer Services Intern to join our team. This role provides hands-on experience in business process management, workflow optimization, and multi-platform e-commerce operations. The intern will support customer inquiries and monitor order workflows across marketplaces.

Key Responsibilities

• Respond to customer inquiries across Amazon, eBay, and Etsy, adhering to each platform's response time SLAs.
• Assist customers with order tracking, customizations, cancellations, and return/refund requests.
• Handle print-on-demand issues, including print quality, sizing discrepancies, and transit delays, to protect reviews and ratings.
• Monitor order flows from marketplaces to fulfillment systems to ensure seamless processing.
• Coordinate with production and warehouse teams to resolve processing bottlenecks or shipping delays.

Job Specification

• Education: Currently pursuing or recently graduated with a degree in Business Administration, Operations Management, Supply Chain, or a related field.
• Communication: Exceptional written English; ability to adapt tone for Amazon/eBay (formal) and Etsy (community-focused).
• Platform familiarity: Prior knowledge or eagerness to learn Amazon Seller Central, eBay Hub, and Etsy Manager.
• Tools: Proficiency in Microsoft Office, especially Excel; familiarity with Microsoft Teams or similar collaboration tools.
• Mindset: Highly organized, detail-oriented, process-driven, and proactive; understands customer service impact on business.

Job Rewards and Benefits

Communication,Leaves