Customer Service Specialist

Pakistan Institute of Artificial Intelligence; Punjab; Remote; PKR 700,000 - 1,000,000; Full time

Job summary

Pakistan Institute of Artificial Intelligence is seeking a Customer Service Specialist for a fully remote, full-time position. You will respond to inquiries from students, partners, and prospective learners via phone, email, and online platforms, ensuring timely and accurate information.

Day-to-day duties include resolving service issues, guiding users through enrollment and program details, and documenting interactions in support systems.

Qualifications

• Strong customer interaction skills with focus on problem resolution and clear communication.
• Ability to foster Customer Satisfaction and enhance Customer Experience via empathy and professionalism.
• Professional phone etiquette and comfort communicating across email, chat, and ticketing systems.
• Excellent written and verbal English communication; additional languages are a plus.
• Strong organizational skills, detail-oriented, and able to multitask remotely.
• Comfort using CRM or helpdesk tools; knowledge of education or tech services is a plus.
• Ability to work independently, manage time, and collaborate with cross-functional teams.

Responsibilities

• Respond to inquiries from students, partners, and prospective learners via phone, email, and online platforms, ensuring timely and accurate information.
• Resolve service issues, guide users through enrollment and program details, and document interactions in support systems.
• Monitor feedback and contribute to continuous improvement of support processes; collaborate with academic and technical teams on complex cases.

Skills

Customer service

Communication skills

Empathy

Phone etiquette

Remote work

CRM familiarity

English proficiency

Education

Customer service training or related field

Tools

CRM software

Helpdesk tools

Job description

Company Description

Pakistan Institute of Artificial Intelligence is an educational institution focused on advancing learning and expertise in artificial intelligence. As “an institution for the age of intelligence,” it offers programs and initiatives centered on AI education, research, and professional development. The institute provides learners and professionals with practical, industry-relevant skills to meet the growing demand for AI knowledge. Its mission is to foster innovation, responsible AI use, and accessible learning opportunities for diverse communities. Team members contribute to building a high-impact learning environment that supports the future of AI in Pakistan and beyond.

Role Description

This is a full-time, remote role for a Customer Service Specialist. The Customer Service Specialist will respond to inquiries from students, partners, and prospective learners via phone, email, and online platforms, ensuring timely and accurate information. Day-to-day responsibilities include resolving service issues, guiding users through enrollment and program details, and documenting interactions in support systems. The role also involves monitoring feedback, helping improve the overall customer experience, and collaborating with academic and technical teams to elevate complex cases. The specialist will maintain professional communication standards, follow defined procedures, and contribute to continuous improvement of support processes.

Qualifications

• Strong customer interaction skills, including Customer Service and Customer Support, with a focus on problem resolution and clear communication.
• Ability to foster Customer Satisfaction and enhance Customer Experience by handling inquiries with empathy, professionalism, and follow-through.
• Professional Phone Etiquette and comfort communicating across digital channels (email, chat, ticketing systems).
• Excellent written and verbal communication skills in English; additional language skills are an advantage.
• Organizational skills, attention to detail, and the ability to multitask in a remote work environment.
• Comfort using CRM or helpdesk tools and basic office software; experience with education or technology services is a plus.
• Ability to work independently, manage time effectively, and collaborate with cross-functional teams.
• Relevant education or training in customer service, administration, or a related field; familiarity with AI or technology concepts is beneficial but not required.