Remote AI Education Support Specialist

Pakistan Institute of Artificial Intelligence; Punjab; Remote; PKR 700,000 - 1,000,000; Full time

Job summary

Pakistan Institute of Artificial Intelligence is seeking a Customer Service Specialist for a fully remote, full-time position. You will respond to inquiries from students, partners, and prospective learners via phone, email, and online platforms, ensuring timely and accurate information.

Day-to-day duties include resolving service issues, guiding users through enrollment and program details, and documenting interactions in support systems.

Qualifications

• Strong customer interaction skills with focus on problem resolution and clear communication.
• Ability to foster Customer Satisfaction and enhance Customer Experience via empathy and professionalism.
• Professional phone etiquette and comfort communicating across email, chat, and ticketing systems.
• Excellent written and verbal English communication; additional languages are a plus.
• Strong organizational skills, detail-oriented, and able to multitask remotely.
• Comfort using CRM or helpdesk tools; knowledge of education or tech services is a plus.
• Ability to work independently, manage time, and collaborate with cross-functional teams.

Responsibilities

• Respond to inquiries from students, partners, and prospective learners via phone, email, and online platforms, ensuring timely and accurate information.
• Resolve service issues, guide users through enrollment and program details, and document interactions in support systems.
• Monitor feedback and contribute to continuous improvement of support processes; collaborate with academic and technical teams on complex cases.

Skills

Customer service

Communication skills

Empathy

Phone etiquette

Remote work

CRM familiarity

English proficiency

Education

Customer service training or related field

Tools

CRM software

Helpdesk tools

Job description

Pakistan Institute of Artificial Intelligence is seeking a Customer Service Specialist for a fully remote, full-time position. You will respond to inquiries from students, partners, and prospective learners via phone, email, and online platforms, ensuring timely and accurate information.

Day-to-day duties include resolving service issues, guiding users through enrollment and program details, and documenting interactions in support systems.