Customer Service Specialist

Recruitz Solution; Punjab; On-site; PKR 424,000 - 603,000; Full time

Job summary

Recruitz Solution in Lahore is seeking a customer-focused Care Representative (Sirf Khawateeen) to deliver exceptional service. You will handle queries on WhatsApp and Instagram, resolve issues promptly, and maintain a warm, professional demeanor with every interaction.

The role values empathy, strong communication, and prior customer care experience, with a preference for knowledge in the aesthetics and hair care sector. Location is DHA Phase 7, Lahore.

Qualifications

• Bachelor’s or Master’s degree in a relevant field.
• Excellent written and verbal communication skills.
• Strong customer-handling and problem-solving abilities.
• Professional, polite, and empathetic communication style.
• Previous experience in customer care is preferred.
• Experience in the aesthetic, skincare, or hair care industry will be a plus.

Responsibilities

• Respond promptly to customer queries via WhatsApp and Instagram.
• Address customer concerns and ensure timely resolution of issues.
• Maintain a polite, warm, and professional tone in all interactions.
• Handle customers with patience, empathy, and professionalism.
• Ensure excellent customer service and a positive brand experience.

Skills

Strong communication

Customer care exp

Empathy

Problem solving

Experience in care industry

Education

Bachelor/Master degree

Job description

Location: DHA Phase 7, Lahore
Working Hours: Monday to Saturday | 10:00 AM – 06:00 PM

We are looking for a professional, customer-focused, and empathetic Customer Care Representative (Sirf Khawateeen) to ensure an exceptional customer experience and represent our brand professionally.

Key Responsibilities

• Respond promptly to customer queries via WhatsApp and Instagram.
• Address customer concerns and ensure timely resolution of issues.
• Maintain a polite, warm, and professional tone in all interactions.
• Handle customers with patience, empathy, and professionalism.
• Ensure excellent customer service and a positive brand experience.

Requirements

• Bachelor’s or Master’s degree in a relevant field.
• Excellent written and verbal communication skills.
• Strong customer-handling and problem-solving abilities.
• Professional, polite, and empathetic communication style.
• Previous experience in customer care is preferred.
• Experience in the aesthetic, skincare, or hair care industry will be a plus.