Customer Service & Sales Support Officer

HeavenBlu (Pvt.) Ltd.; Taxila; On-site; PKR 279,000 - 502,000; Full time

Benefits offered by this job

Incentive Bonus

Job summary

HeavenBlu (Pvt.) Ltd. operates in Taxila to deliver bottled water and related services. The Customer Service & Sales Support Officer will handle inquiries, process orders, and coordinate with delivery teams to ensure timely service. This role emphasizes accuracy, responsiveness, and customer-focused collaboration.

The position requires strong English and Urdu communication, data-entry accuracy, and the ability to work with sales, dispatch, and accounts teams to maintain high service levels.

Qualifications

• Strong verbal and written communication in English and Urdu.
• Customer-focused with ability to handle inquiries and complaints professionally.
• Basic sales support, order processing, and follow-up.
• Accurate data entry and record-keeping using spreadsheets or databases.
• Ability to coordinate with sales, dispatch, delivery, and accounts teams.
• Good organization, prioritization, and time-management in a fast-moving service environment.
• Proficiency with Microsoft Office or Google Workspace.
• Attention to detail when confirming products, quantities, addresses, schedules, and customer requirements.
• Problem-solving ability and willingness to take ownership of service issues until resolution.

Responsibilities

• Respond to customer questions through approved communication channels and provide accurate information about products, orders, pricing, and delivery schedules.
• Record and process customer orders, requests, complaints, and follow-ups in an organized manner.
• Coordinate with sales, dispatch, and delivery staff to confirm order status and resolve service issues promptly.
• Support sales activities by preparing updates, maintaining customer records, and identifying opportunities for repeat orders.
• Follow up on pending inquiries, deliveries, payments, and customer concerns.
• Prepare basic daily reports on orders, inquiries, complaints, and service performance.
• Represent HeavenBlu professionally and contribute to customer service quality.

Skills

Communication EN/UR

Data entry

MS Office

Customer service

Order processing

Tools

Microsoft Office

Order systems

Google Workspace

Job description

HeavenBlu (Pvt.) Ltd. produces VONABLU bottled drinking water and provides delivery services to homes, offices, and businesses. We are seeking a Customer Service & Sales Support Officer for our Taxila operation to assist customers, support sales coordination, and help maintain a reliable service experience.

The role will serve as a key contact for customer inquiries, orders, and service updates while working closely with delivery and sales teams.

• Respond to customer questions through approved communication channels and provide accurate information about products, orders, pricing, and delivery schedules.
• Record and process customer orders, requests, complaints, and follow-ups in an organized manner.
• Coordinate with sales, dispatch, and delivery staff to confirm order status and resolve service issues promptly.
• Support sales activities by preparing updates, maintaining customer records, and identifying opportunities for repeat orders.
• Follow up on pending inquiries, deliveries, payments, and customer concerns.
• Prepare basic daily reports on orders, inquiries, complaints, and service performance.
• Represent HeavenBlu professionally and contribute to customer service quality.

Job Specification

• Strong verbal and written communication skills in English and Urdu.
• Customer-focused approach with the ability to handle inquiries and complaints calmly and professionally.
• Basic sales support, order processing, follow-up, and customer relationship skills.
• Accurate data entry and record-keeping using spreadsheets, customer databases, or order systems.
• Ability to coordinate effectively with sales, dispatch, delivery, and accounts teams.
• Good organization, prioritization, and time-management skills in a fast-moving service environment.
• Competence with Microsoft Office or Google Workspace, especially spreadsheets and email tools.
• Attention to detail when confirming products, quantities, addresses, schedules, and customer requirements.
• Problem-solving ability and willingness to take ownership of service issues until resolution.

Job Rewards and Benefits

• Incentive Bonus