Customer Service Representative

DBS Solutions; Lahore; On-site; PKR 781,000 - 893,000; Full time

Benefits offered by this job

Uncapped commissions

Annual raises

Recognition awards

Fun, supportive environment

Job summary

DBS Solutions Pvt. Ltd. in Lahore, Pakistan, is seeking a proactive sales/customer service representative to handle inbound/outbound calls, chat, and emails. You will process orders, resolve issues, and advocate for customer satisfaction in a night-shift friendly role.

The position offers uncapped monthly commissions, annual salary raises, recognition awards, and a supportive environment that values you.

Qualifications

• Fluent English speaking and writing required.
• At least 1 year of sales/customer service experience.
• Experience in international call centers preferred.

Responsibilities

• Chat with customers on calls (inbound & outbound) and help them place or keep orders.
• Use sales techniques to convince customers to stay with the service.
• Answer questions and resolve complaints via phone, email, live chat or social media.
• Assist with refunds, exchanges and order status while staying professional and friendly.
• Maintain CRM records and stay organized to track interactions.

Skills

Fluent English

Sales experience

Customer service

Education

O Levels/Matric or above

Tools

CRM software

Job description

Are you a people person who loves closing deals and keeping customers happy? Join the awesome team at DBS Solutions Pvt. Ltd. where we mix great vibes with great work!

What You'll Be Doing:

Chatting with customers on calls (inbound & outbound) and helping them place or keep their orders.

Using your sales magic to convince customers to stay on board.

Answering questions and sorting out complaints via phone, email, live chat, or social media.

Helping with refunds, exchanges, order status - all while keeping it professional and friendly.

Keeping things organized by using our CRM system like a pro.

Listening carefully and offering real solutions that make customers feel heard and helped.

What We're Looking For:

You speak and write fluent English (good grammar is a must).

You've worked in an international call center and have at least 1 year of sales/customer service experience.

You know how to turn a "maybe" into a "yes!" and leave customers smiling.

You're competitive (in a good way), ambitious, and always thinking ahead.

You have an O Levels/Matric or above

Fast fingers for typing and quick thinking under pressure.

What You'll Get:

Uncapped monthly commissions

Annual salary raises

Recognition awards

A fun, supportive environment that actually cares about you!

A Few Questions Before You Apply:

Can you comfortably work night shifts? (6:00 pm - 3:00 am)

Do you have 1 year of sales & customer service experience?

Have you worked in an international call center before?

If your answer is "YES!" to all of the above, we'd love to meet you!

Job Type:

Full-Time | Onsite | Salary: Rs 70,000-80,000/month + Commissions